Jackline Kinyanjui
Renton,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver
Anchor Of Hope AFH LLC
07.2023 - Current
- Assist clients with activities of daily living, promoting independence and quality of life.
- Clean house, ran errands, manage laundry, and complete weekly grocery shopping.
- Support daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Prepare nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Assist with feeding and monitor intake to help patients achieve nutritional objectives.
- Turn and position bedbound patients to prevent bedsores and maintain comfort levels.
- Provide safe mobility support to help patients move around personal and public spaces.
- Build strong relationships with clients to deliver emotional support and companionship.
- Engage patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintain a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administer medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritize patient dignity, privacy, and autonomy during all aspects of care provision.
- Document detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Manage patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitor vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Implement fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Develop engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
Bank Branch Manager
NCBA Bank Kenya PLC
02.2022 - 04.2023
- Formulated and implemented branch business plans, forecasts and budgets
- Implemented the Bank's business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities and assets
- Oversaw customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention
- Implemented and monitored the operational risk management guidelines for the branch
- Managed operational and business risks and costs to maximize profitability
- Ensured compliance with both internal and external regulatory requirements
- Ensured implementation and compliance with operational policies and procedure
- Provided leadership, direction and pace to the team
- Built, developed and motivated a high performing team
Bank Branch Manager
SBM Bank
02.2018 - 01.2022
- Formulated and implemented branch business plans, forecasts and budgets
- Implemented the Bank's business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities and assets
- Oversaw customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention
- Implemented and monitored the operational risk management guidelines for the branch
- Managed operational and business risks and costs to maximize profitability
- Ensured compliance with both internal and external regulatory requirements
- Ensured implementation and compliance with operational policies and procedure
- Provided leadership, direction and pace to the team
- Built, developed and motivated a high performing team
Service Delivery Manager
Chase Bank (Kenya) Limited
06.2013 - 01.2018
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Streamlined operations for improved customer satisfaction and retention rates.
- Enhanced service delivery by developing and implementing efficient processes.
- Collaborated with sales teams to develop strategies that maximized revenue generation through upselling or cross-selling opportunities.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
Teller
Chase Bank (Kenya) Limited
05.2011 - 06.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Processed customer transactions promptly, minimizing wait times.
- Monitored and reported suspicious activity in line with bank security policies.
Education
MBA - Finance
United States International University
Kenya08.2024
Bachelor of Science - International Business Administration
United States International University
Kenya08.2011
High School Diploma -
Materi Girls Secondary School
Kenya11.2005
Skills
- Incident Reporting
- Time Management
- Safety Compliance
- Patient Management
- Behavioral Management
- Medication Management
- Complex Problem-Solving
- Dependable and Responsible
- Multitasking and Organization
- Respectful and Compassionate
- Verbal and written communication skills
Certification
- Certified Nursing Assistant (CNA)
- Adult Family Home Administrator (Provider)
- Nurse Delegation Core and Nurse Delegation Diabetes
- Dementia and Mental Health Specialty Training
- CPR and First Aid Training
- BSC International Business Administration
- Masters in Business Administration - Ongoing
Timeline
Caregiver
Anchor Of Hope AFH LLC
07.2023 - Current
Bank Branch Manager
NCBA Bank Kenya PLC
02.2022 - 04.2023
Bank Branch Manager
SBM Bank
02.2018 - 01.2022
Service Delivery Manager
Chase Bank (Kenya) Limited
06.2013 - 01.2018
Teller
Chase Bank (Kenya) Limited
05.2011 - 06.2013
MBA - Finance
United States International University
Bachelor of Science - International Business Administration
United States International University
High School Diploma -
Materi Girls Secondary School
- Certified Nursing Assistant (CNA)
- Adult Family Home Administrator (Provider)
- Nurse Delegation Core and Nurse Delegation Diabetes
- Dementia and Mental Health Specialty Training
- CPR and First Aid Training
- BSC International Business Administration
- Masters in Business Administration - Ongoing
Similar Profiles
LOUISA YULEM YUVENLOUISA YULEM YUVEN
Customer Service Associate at Anchor Of Hope LLCCustomer Service Associate at Anchor Of Hope LLC
Natalie DuffNatalie Duff
Owner, Therapist at Anchor of Hope Counseling & ConsultingOwner, Therapist at Anchor of Hope Counseling & Consulting
Peter NkongePeter Nkonge
Mental Specialist Caregiver Supervisor at Izzie best 2 AFH LLCMental Specialist Caregiver Supervisor at Izzie best 2 AFH LLC