Jackline Tawfik
Allentown,PA
Summary
Enthusiastic Pharmacist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Management, leading by Example, high sense of integrity and self motivated.
Clear understanding of Patient's needs/concerns about vaccines through community pharmacy experience for the last 8 years and Excellent Management/recruiting and Delegation skills.
Motivated to learn, grow and excel in Pharmaceutical Industry as well as Patient Care.
Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Overview
10
10
years of professional experience
Work History
Pharmacy Manager
Walmart
04.2023 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with store manager to maintain daily operations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
- Completed referrals and prior authorizations according to department guidelines and workflows.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Input all patient data regarding claims and prior authorizations into system accurately.
Staff Pharmacist
Rite-Aid Pharmacy
01.2015 - 04.2023
- Vaccinated hundreds of patients yearly to provide immunity against influenza, pneumonia and other diseases as well as hosting Flu Clinics increased immunization by 10%.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Conducted routine inspections of medication storage locations and inventory management.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Assessed correct identity, strength and purity of medications when filling prescriptions. Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to enforce quality, security and proper disposal.
- Managed pharmaceutical supply procurement and management processes and maintaining records.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations
- Regularly stocked shelves, rotated stock and checked for expired medications
- Provided education and support to reduce obesity, diabetes and heart disease
Staff Pharmacist
CVS
05.2022 - 12.2022
- Correctly completed pharmacy daily and weekly reports.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Verified and labeled prescriptions with 8 point check
- Partnered with management team to develop and implement in-store programs to increase sales by 10%
- Recommended OTC devices or medication options to help mitigate individual symptoms
Kidney Transplant Intern
University Of Pennsylvania
04.2014 - 05.2014
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to ensure high levels of productivity.
- Worked with Transplant patients to understand needs and provide excellent service.
- Managed over 50 patient calls per day.
- Collaborated with team members to achieve target results
- Carried out day-to-day duties accurately and efficiently
Education
Doctor of Pharmacy - Pharmacy
Lake Erie College of Osteopathic Medicine
Erie, PA06.2014
Skills
- Conflict resolution ability
- Communicational and social skills
- Leadership Skills/Meetings
- Business Integrity
- Organizational Skills and attention to Details
- Case Management Activities
- Corrective Actions
- Negotiation
- Supervision
- Compassion
- Drug Utilization Reviews
- Coordinating Inventory
Timeline
Pharmacy Manager
Walmart
04.2023 - Current
Staff Pharmacist
CVS
05.2022 - 12.2022
Staff Pharmacist
Rite-Aid Pharmacy
01.2015 - 04.2023
Kidney Transplant Intern
University Of Pennsylvania
04.2014 - 05.2014
Doctor of Pharmacy - Pharmacy
Lake Erie College of Osteopathic Medicine