Jackline Thomas
Burnsville,MN
Summary
Dynamic Research Assistant with a proven track record at Edgewood Assisted Living, excelling in teamwork and Microsoft Office. Spearheaded social events, enhancing community engagement and resident retention. Skilled in conflict resolution and efficient problem-solving, significantly improving living environment safety and resident satisfaction. Expert in managing maintenance issues and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Research Assistant
Edgewood Assisted Living
03.2015 - 10.2024
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
Education
High School Diploma -
Rogongo High School
12-2000
Skills
- Teamwork and collaboration
- Microsoft office
- Time management
- Problem-solving
- Data entry
- Documentation skills
Timeline
Research Assistant
Edgewood Assisted Living
03.2015 - 10.2024
High School Diploma -
Rogongo High School
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