Jackling Blackwell
Duncan,SC
Summary
Customer-focused professional with extensive experience in customer service roles at Instacart and Vocational Rehabilitation Administration. Skilled in building rapport with diverse clientele and making informed decisions to resolve issues promptly, ensuring a positive experience. Proven ability to manage high-pressure situations, balance competing priorities, and maintain a calm and professional demeanor, all while enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Instacart
01.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Disability Examiner
Vocational Rehabilitation Administration
06.2015 - 04.2022
- Fostered a positive work environment through active participation in staff meetings, trainings, and professional development opportunities.
- Assisted claimants in understanding their rights and responsibilities throughout the application process, enhancing customer satisfaction levels.
- Reduced error rates by consistently applying critical thinking skills to analyze and interpret complex medical records and test results.
- Ensured accurate benefit calculations for approved claims by meticulously reviewing medical and vocational documentation.
- Streamlined communication between internal departments by developing clear written correspondence related to case updates or requests for additional information.
- Expedited decision-making process for disability claims by effectively managing a high-volume caseload under strict deadlines.
- Improved disability claim processing efficiency by applying thorough knowledge of Social Security Administration policies and procedures.
- Handled sensitive personal information with discretion while adhering to strict confidentiality guidelines set forth by the Social Security Administration.
- Maintained strong relationships with healthcare providers, obtaining relevant medical evidence necessary for informed decisions on disability claims.
Education
Bachelor of Science - Business Management
South Carolina State University
Orangeburg, SC12-1994
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Upbeat and outgoing attitude
- Strong interpersonal skills
- Customer engagement
- Professional demeanor
Timeline
Personal Shopper
Instacart
01.2022 - Current
Disability Examiner
Vocational Rehabilitation Administration
06.2015 - 04.2022
Bachelor of Science - Business Management
South Carolina State University
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