Jacklym Barboza

Responsible for managing and strengthening relationship with the company Key Clients, nurturing connections with High-value Clients to drive satisfaction, loyalty and long term partnerships. Focused and providing exceptional customer service and personalized solutions that align with client needs and business goals.
Responsible for identify new opportunities within Key Accounts, enhancing service delivery, and ensuring the successful execution of projects. Works cross-functionally with sales operations and | manufacturing to ensure client expectations are met and exceeded.
Proven track record of improving client retention and fostering trust, leading to increase customer loyalty and business growth.
Skilled in analyzing customer feedback, resolving issues efficiently, and proactively developing strategies to enhance overall client experience and satisfaction.

• Directed all sales activities, focusing on generating new leads and nurturing relationships with existing clients
• Implemented strategic plans to engage potential clients, increasing sales and expanding the customer base
• Trained and mentored a sales team on customer service best practices and lead management, improving customer satisfaction and sales results
• Developed and maintained strong, long-term client relationships by delivering responsive, personalized service
• Represented the company at international events, enhancing brand visibility and securing new leads

• Managed a portfolio of international clients, providing personalized insurance solutions tailored to their needs
• Excelled in lead generation, converting prospects into loyal customers by understanding their unique requirements and offering targeted insurance products
• Delivered exceptional after-sales support, ensuring high customer satisfaction and repeat business
• Recognized as “Top Sales Advisor” for outstanding performance in customer acquisition and retention