Jacklyn Ables
Springfield,MA
Summary
Diligent Multi-skilled Healthcare Professional with solid background in geriatric, disabled, psych and behavioral health care. Adept at fostering patient engagement through therapeutic activities and supportive interventions. Proven ability to manage crisis situations and collaborate effectively with multidisciplinary teams. Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track records of effective team collaboration and adaptability in high-pressure situations. Offering positive attitude and strong interpersonal skills, eager to learn and grow in collaborative environment. Brings foundational understanding of community engagement principles and ability to utilize digital tools for outreach. Ready to use and develop communication and organizational skills in Healthcare role.
Overview
16
16
years of professional experience
Work History
Case Manager
SMOC
01.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Outreach Manager
SMOC
03.2024 - 01.2025
- Enhanced community engagement by developing and implementing strategic outreach initiatives.
- Provided leadership in creating new programs tailored to address specific needs identified within the community.
- Promoted organizational values by serving as an ambassador at conferences, meetings, webinars, committees, and other engagements.
- Conducted ongoing assessments of outreach efforts to identify areas for improvement and implement necessary changes.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Behavioral Health Technician
Baystate Medical Center
09.2022 - 10.2024
- Facilitated on-site activities, support groups, and outings for clients.
- Prepared and submitted daily reports to management.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
PCA
Tempus Unlimited
07.2020 - 08.2022
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Developed strong relationships with patients' families to provide updates on progress and address concerns collaboratively.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
CNA
Highview of Northampton
09.2016 - 02.2018
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Direct Care Worker
Mental Health Association Inc.
06.2014 - 06.2016
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported clients to medical and dental appointments to provide support.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented vitals, behaviors, and medications in client medical records.
CNA
East Longmeadow Skilled Nursing Center
02.2012 - 08.2014
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA
Wingate West Springfield
01.2010 - 11.2010
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
Westover Job Corps
Chicopee, MASkills
- Community engagement
- Communications strategies
- Event organization
- Data collection
- Continuous improvement
- Teamwork
- Problem-solving
- Reliability
- Adaptability and flexibility
- Relationship building
- CPR/AED
- Patient observation
- Conflict de-escalation
- De-escalation strategies
- Active listening
- Safety management
- Mental health assessment
- ADL support
- Community resource navigation
Timeline
Case Manager
SMOC
01.2025 - Current
Outreach Manager
SMOC
03.2024 - 01.2025
Behavioral Health Technician
Baystate Medical Center
09.2022 - 10.2024
PCA
Tempus Unlimited
07.2020 - 08.2022
CNA
Highview of Northampton
09.2016 - 02.2018
Direct Care Worker
Mental Health Association Inc.
06.2014 - 06.2016
CNA
East Longmeadow Skilled Nursing Center
02.2012 - 08.2014
CNA
Wingate West Springfield
01.2010 - 11.2010
Westover Job Corps