Jacklyn Arriaga
Chicago,IL
Summary
Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing hospital clinic plans and day-to-day activities. Result-driven and resilient in developing successful and collaborative teams while improving outstanding processes and increasing overall productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing such changes with a strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Rush University Medical Center
2021.06 - Current
- Establish positive and effective communication among staff and hospital leadership, reducing miscommunications, and missed deadlines.
- Identify and resolve unauthorized, unsafe, or ineffective practices.
- Set, enforce, and optimize internal policies to maintain responsiveness to demands.
- Introduce new methods, practices, and systems to reduce turnaround time.
- Develop systems and procedures to improve operational quality and team efficiency.
- Analyze and reported on key performance metrics to senior management.
- Report issues to higher management with great detail.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launch staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assist in recruiting, hiring and training of team members.
- Observe each employee's individual strengths and initiate mentoring program to improve areas of weakness.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service and patient care
- Manage patient/clinic flow including physician schedules, check-in and check-out processes, time of service and payments on account, patient communications, referrals and pre-authorizations, coordination and management of surgical workflows and other operational duties necessary to ensure smooth operations.
- Oversee collections activities and offices expenses to meet budget targets.
- Work with the marketing department to educate the community both locally and throughout the Chicago land area.
Lead Clinic Coordinator
Rush South Loop
2018.10 - 2021.06
- Coached new hires on hospital policies and procedures while managing multiple employees to achieve and maintain maximum production.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Resolved office problems and facilitated solutions by seeking appropriate resources, conferring with supervisors to resolve more complex issues.
- Assisted with preparing and processing daily reports.
- Scheduled staff assignments to ensure adequate coverage and equal distribution of work along with PTO requests.
- Elected member of the South Loop Daily Management System team designed to develop daily metrics methods to improve the workflow design of the ambulatory site.
- Assist in the development of Breast Imaging Tech role for Mammography department.
- Established successful workflow for purchase orders and requisitions for multiple departments
- Managed physician templates and schedules within EPIC and sharepoint software
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Helped front desk staff register and process patients.
Clinical Coordinator II
Rush Medical Associates South
2016.10 - 2018.10
- Checked patients in and out of the clinic and performs practice designated activities to support new patients.
- Collected time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.
- Took accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
- Scheduled, canceled and reschedules patient appointments, procedures, and surgeries
- Coordinated administrative office functions as assigned including completion of EPIC administrative in-box messages.
- Organized systems for tracking patient records to improve ease of retrieval.
- Created weekly schedules for administrative team, taking into account sick days and vacation time.
Administrative Assistant
Chicago Women's Healthcare
2012.05 - 2016.10
- Scanned documents into EMR charts as well as preparing paper charts.
- Entered new patient information to maintain accurate contact information.
- Verified insurance information for all upcoming appointments.
- Informed patients of their results per physician request.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Liaised between patients and physicians and maintained effective lines of communication.
- Assisted in the development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Answered multi-line phone system, routing calls, delivering messages to appropriate provider and staff while greeting patients.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Medical Administrative Assistant -
Everest College
Chicago, IL01.2011
Skills
- Inventory Management
- Performance Monitoring
- Document Control
- Business Development
- Logistics Oversight
- Performance Reporting
- Production
- Marketing
- Workflow Optimization
- Customer Service
- Delegation
- Conflict Mediation
- Employee Relations and Conflict Resolution
- Work Flow Planning
- Budget Development and Management
- Decision-Making
- Team Leadership
- Schedule Oversight
- Resource Coordination
- Purchasing and Procurement
- Logistics Management
- MS Office
- Project Management
- Problem-Solving
- Invoice Processing
- Employee Motivation
- Project Leadership
- Schedule Management
Timeline
Operations Manager
Rush University Medical Center
2021.06 - Current
Lead Clinic Coordinator
Rush South Loop
2018.10 - 2021.06
Clinical Coordinator II
Rush Medical Associates South
2016.10 - 2018.10
Administrative Assistant
Chicago Women's Healthcare
2012.05 - 2016.10
Medical Administrative Assistant -
Everest College
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