Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Current student studying in the healthcare field for a second bachelor's degree. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Hi, I’m
Jacklyn Barbon
jacklynbarbon@gmail.com
Rising Sun,MD
Summary
Overview
9
years of professional experience
1
Certificate
Work History
American Pools
Lifeguard Manager
05.2024 - Current
Job overview
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates
- Boosted patron satisfaction through timely resolution of complaints and proactive improvements to facility conditions
- Oversaw and collected maintenance records, pool operations data, and incident reports
- Utilized advanced software tools like Microsoft and Workday to effectively manage employee scheduling, reducing conflicts
The Cheesecake Factory
Server
02.2023 - 05.2024
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Communicated with customers to identify needs and expectations
- Completed cash, check and credit card transactions, maintaining high accuracy and efficiency
All American Gutter Protection
Assistant Event Marketing Coordinator
02.2023 - 08.2023
Job overview
- Demonstrated adaptability and excellent time management through traveling to events
- Attracted new clients and maintained existing clients through excellent word-of-mouth marketing
- Organized marketing events from conception to completion and managed on-site logistics
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions
Cross River Therapy
RBT Therapist
11.2021 - 02.2023
Job overview
- Conduct behavioral therapy to children with Autism Spectrum Disorder from ages 2-17 years old in the home and in public settings, such as day-cares and schools
- Fostered strong relationships with clients' families, fostering trust and respect, vital for successful outcomes
- Maintained strict confidentiality and verified the accuracy of data collected, measured, and entered into system to produce error-free reports
- Motivated patients to reach treatment goals and supported each through difficult situations and transitions
- Maintained clear and open lines of effective communication between patients and families, other providers and therapists, payers, supervisors, and others with whom they interact according to their role and function
Salisbury University
Front Desk Customer Service Representative
07.2019 - 03.2020
Job overview
- Worked with Excel, Word and Powerpoint along with other computer operations daily
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Completed data entry tasks with accuracy and efficiency
- Continually maintained and improved company's reputation and positive image
- Worked closely with management to provide effective assistance for specific aspects of business operations
Cecil County Department Of Parks And Recreations
Customer Service Representative
08.2015 - 05.2016
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Developed and managed relationships with customers to increase customer loyalty by enabling customers to feel welcomed, important, and appreciated
- Resolved customer complaints and maintained a clean and tidy space
- Processed customer orders and accurately handled payment transactions
Verbal Beginnings
Registered Behavioral Therapist
11.2020 - 11.2021
Job overview
- Maintained clear and open lines of effective communication between patients and families, other providers and therapists, payers, supervisors, and others with whom they interact according to their role and function
- Assisted in developed behavior intervention plans based on principles of applied behavior analysis and implemented to patients
- Verified accuracy of data collected, measured, and entered into system to produce error-free reports
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies
High Sierra Pools
Assistant Pool Manager
05.2015 - 07.2019
Job overview
- Promoted to assistant manager and was responsible for overseeing employees, patrons, and pool operations
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Oversaw and managed lifeguard staff by monitoring attendance and performance
Education
Delaware Technical Community CollegeWilmington, DE
from Radiology
2026
University Overview
- Relevant Coursework: Medical Terminology & Ethics in Healthcare
- 4.0 GPA
Salisbury UniversitySalisbury, MD
Bachelor's from Psychology
05.2020
University Overview
- Extracurricular Activities: Women's soccer
- Girls On Top of the World Club
- Undergrad Research Assistant
Skills
- Proficient with Microsoft and Google suite of programs, as well as virtual communication applications such as Microsoft Teams and Zoom
- Autonomous/ Independent
- Dependable and Responsible
- Teamwork and Collaboration
- Phone etiquette
- Medical Terminology Knowledge
- Conflict Resolution Techniques
- Experience in using scheduling software such as Workday
- Excellent data entry skills and attention to detail
- Analytical Skills
- Follow-Up Skills
- Excellent written and verbal/ oral communication skills
Certification
- CPR certified
- First Aid certified
- Pool Operations certified
- Registered Behavioral Technician in Behavioral Therapy
- Safety Care Specialist
Timeline
Lifeguard Manager
American Pools
05.2024 - Current
Server
The Cheesecake Factory
02.2023 - 05.2024
Assistant Event Marketing Coordinator
All American Gutter Protection
02.2023 - 08.2023
RBT Therapist
Cross River Therapy
11.2021 - 02.2023
Registered Behavioral Therapist
Verbal Beginnings
11.2020 - 11.2021
Front Desk Customer Service Representative
Salisbury University
07.2019 - 03.2020
Customer Service Representative
Cecil County Department Of Parks And Recreations
08.2015 - 05.2016
Assistant Pool Manager
High Sierra Pools
05.2015 - 07.2019
Delaware Technical Community College
from Radiology
Salisbury University
Bachelor's from Psychology
- CPR certified
- First Aid certified
- Pool Operations certified
- Registered Behavioral Technician in Behavioral Therapy
- Safety Care Specialist
Undergraduate Research Assistant
Undergraduate Research Assistant
- Worked both independently and collaboratively in fast-paced laboratory environment
- Performed statistical, qualitative and quantitative analysis
- Attended seminars and symposiums to improve overall knowledge and understanding
- Organized participant research studies, and cataloged data and research into database
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
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