Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacklyn Burfoot

Bradenton,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

VoIP Provisioning Specialist

Medtel Communications
Bradenton, FL
01.2023 - Current
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Troubleshot office equipment, computer hardware and software issues.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Maintained equipment by performing quality assurance checks and reporting damaged or broken equipment to repair companies.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Updated and maintained databases with current information.
  • Reviewed supplies inventory levels and purchased necessary items.
  • Inspected equipment for wear, specifications adherence and issues.

TSG Incident Triage Analyst

Sangoma (Star2Star Company)
01.2021 - 01.2023
  • Triage cases from customers and channel partners.
  • Maintain cases in a timely manner.
  • Assisting Customer on Calls with your phone system.
  • Examined system issues and applied resolutions to reduce downtime.
  • Utilized formulas to extract data from queries into Excel spreadsheets.

Cash Application Specialist

Star2Star Communications, LLC
01.2019 - 01.2021
  • Processing Payment – Via Credit Card and ACH
  • Lockbox Payments
  • Reconciliation
  • Answering phones.
  • Prepared and posted weekly payments to vendors and suppliers.
  • Reconciled financial accounts using GP software.
  • Answered customer questions to maintain high satisfaction levels.
  • Collected, posted and managed patient account payments.

Customer Care

Star2Star Communications, LLC
01.2017 - 01.2019
  • Associating with Customers and Partners
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed various accounts by providing superior customer care.
  • Resolved many calls daily by solving problems and providing customer care.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Fill Tech

Omnicare Pharmacy
04.2016 - 01.2017
  • Picked up and filled prescription for long-term facility.
  • Blister Packing.
  • Inventory Control.
  • Attached labels to packaged items or stenciled information on containers.
  • Refilled medications offered insight into over-the-counter products and verified insurance benefits.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Operated cash registers to accept payments from customers.

Hospitality Supervisor

Jasmine Homes & Gardens
01.2012 - 04.2016
  • Daily maintenance of rental properties and the surrounding landscape.
  • Performed a range of housekeeping duties.
  • Oversaw the work of fellow employees during and after each property.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Education

High School Diploma -

Bayshore High School
Bradenton, FL
06-2010

Skills

  • Excellent attention to detail
  • Ability to work on a team as well as independently
  • Able to stand for extended periods of time
  • Strong verbal communication skills
  • Very comfortable with a computer
  • Software updating
  • Data Entry
  • Invoice Processing
  • Equipment Troubleshooting
  • Office Supply Management
  • Creative Thinking
  • Data Gathering
  • Expense Reports
  • Staff Supervision
  • Billing and invoicing
  • Accounts Payable and Receivable
  • Microsoft Office

References

  • Yolanda Breeze, Boss at Star2Star for Customer Care, 941-545-4859
  • Michelle K, Previous Manager from Jasmine Homes known for 10 years, 941-812-8798
  • Christina Daley, Family friend, known for 15 years, 971-794-5053

Timeline

VoIP Provisioning Specialist

Medtel Communications
01.2023 - Current

TSG Incident Triage Analyst

Sangoma (Star2Star Company)
01.2021 - 01.2023

Cash Application Specialist

Star2Star Communications, LLC
01.2019 - 01.2021

Customer Care

Star2Star Communications, LLC
01.2017 - 01.2019

Fill Tech

Omnicare Pharmacy
04.2016 - 01.2017

Hospitality Supervisor

Jasmine Homes & Gardens
01.2012 - 04.2016

High School Diploma -

Bayshore High School

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Jacklyn Burfoot