Jacklyn Bynnom-Moore
Administrative and Credentialing Specialist
Waco,TX
Summary
Experienced administrative professional with three years in provider credentialing services. Works productively with facilities, provider groups and individual professionals. Knowledgeable about application requirements for government and private insurance plans. Excellent relationship-building, problem-solving and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Affinity Psychological Services
08.2021 - 02.2024
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Contributed positively to team dynamics by fostering a collaborative and supportive work environment.
- Conducted primary source verifications such as background checks and board certifications.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained new staff on current, correct insurance verification procedures..
- Conferred with customers by telephone, chat or email to provide information.
Administrative Assistant
CenTex Dental Lab
07.2015 - 05.2020
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Receptionist Administrator
Brazos Eye Surgery Of Texas
02.2015 - 07.2015
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments..
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Prepared and processed patient referrals and transfer requests.
Orthodontic Assistant
Waco Family Medicine
11.2011 - 02.2015
- Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
Dental Assisting Certification - Dental Assisting
Texas State Technical College - Waco
Waco, TX05.2010
Skills
- Confidential Document Control
- Scheduling Appointments
- Business Correspondence
- Administrative Support
- Interpersonal Skills
- Google Suite Proficiency
- New Hire Onboarding
- Application Coordination
- Provider Enrollment
- HIPAA Compliance
- Background Checks
- Ethical Conduct
- Credential Verification
- Termination Documentation
- Employee Orientation
Accomplishments
- Achieved excellent client satisfaction through effectively resolving complaints or responding to client emails and with ensuring their expectations are exceeded.
Certification
HIPAA compliance certificate
RDA
Timeline
Administrative Specialist
Affinity Psychological Services
08.2021 - 02.2024
Administrative Assistant
CenTex Dental Lab
07.2015 - 05.2020
Receptionist Administrator
Brazos Eye Surgery Of Texas
02.2015 - 07.2015
Orthodontic Assistant
Waco Family Medicine
11.2011 - 02.2015
Dental Assisting Certification - Dental Assisting
Texas State Technical College - Waco
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