Jacklyn Cabey
Customer care support
Opelika,AL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Addie And Beulah Services
12.2020 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival upon front desk.
Tier 2 Customer Service Representative
Apple
02.2016 - 10.2023
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Contributed to a reduction in overall customer complaints by consistently delivering high-quality support interactions.
- Collaborated with colleagues across departments to expedite resolution efforts when needed, improving overall efficiency levels within the team.
- Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary. Turn over wait time under 2 minutes.
- Monitored systems in operation and quickly troubleshot errors.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
Customer Advocate Specialist
Brighten Communications
02.2021 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions. Turn over rate less than 2%.
- Developed rapport with clients, strengthening long-term relationships and promoting brand loyalty.
- Maintained detailed records of all client interactions, ensuring accurate documentation for future reference or escalations when necessary.
- Resolved complex customer issues with a high level of professionalism and empathy.
- Served as an escalation point for unresolved complaints, working collaboratively with colleagues to find satisfactory resolutions.
- Provided personalized assistance through live chat functions on the company website, increasing accessibility for a diverse clientele.
- Managed a high volume of incoming calls, maintaining composure during peak periods to deliver exceptional service.
Education
High School Diploma -
Graduation Achievement Center Charter High School
Atlanta, GA05.2016
Skills
- Interpersonal Business Skills
- High Volume Calls CRM software knowledge
- Data Entry
- Medical terminology knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Digital Literacy 6week certification
Adult and Child CPR
BLS certified
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programsCompany CultureFlexible work hoursTimeline
Customer Advocate Specialist
Brighten Communications
02.2021 - 05.2023
Front Desk Receptionist
Addie And Beulah Services
12.2020 - 03.2024
Tier 2 Customer Service Representative
Apple
02.2016 - 10.2023
High School Diploma -
Graduation Achievement Center Charter High School
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