Jacklyn Cavell
Selden,NY
Summary
Lead customer service representative with expertise in aligning customer needs with organizational goals. Proven track record in fostering customer loyalty and building long-term relationships. Strong background in healthcare support, enhancing patient safety and comfort through effective communication. Highly motivated and quick to master new skills, excelling in both independent and team environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Cardiac Monitor Technician
Philips Healthcare
Melville, New York
05.2023 - 05.2026
- Monitored cardiac rhythms using advanced Philips telemetry systems.
- Accurately interpreted complex waveforms related to various arrhythmias to support timely clinical decisions.
- Reviewed posted strips against previous data to alert doctors of significant changes in patient conditions.
- Documented patient data accurately for clinician review and analysis.
- Collaborated with healthcare teams to ensure patient safety and comfort.
- Streamlined workflow through clear communication with team members to improve patient monitoring efficiency.
Cash Officer
Stop & Shop
South Setauket, NY
08.2021 - 04.2023
- Balanced safe and prepared tills for next sales date, ensuring readiness for smooth transactions.
- Prepared bank deposits and cash shipments.
- Sorted and counted currency for accurate change, maintaining adherence to money handling procedures.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Performed hourly pick-ups at front end to monitor sales and revenue, contributing to effective cash flow management.
Customer Service Associate
Stop & Shop
South Setauket , NY
08.2021 - 04.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries and issues while fostering positive customer relations.
- Managed multi-line phone system to effectively communicate with customers.
- Adhered to policies and procedures to consistently meet performance requirements.
Education
Certification - EKG Technician
Easter Suffolk Boces
Brentwood, NY12-2022
Bachelor of Arts - Psychology
SUNY College At Cortland
Cortland, NY12-2020
Skills
- Cardiac monitoring
- Arrhythmia interpretation
- Patient data documentation
- Inbound and Outbound Calling
- Customer needs analysis
- Multitasking and Prioritization
- Effective communication
- Computer Skills
- Team collaboration
- Good Work Ethic
- Active listening
References
Joe DiBenedetto Shukranie Bashar Marina Di Edwards
Store Manager EKG Technician Professor Supervisor
Stop & Shop Eastern Suffolk Boces Philips Healthcare
1 (631) 585-4585 1 (516) 450-2729 1 (307) 203-9145
Certification
- Certified Cardiographic Technician
- Certified Rhythm Anaylsis Technician
Timeline
Cardiac Monitor Technician
Philips Healthcare
05.2023 - 05.2026
Cash Officer
Stop & Shop
08.2021 - 04.2023
Customer Service Associate
Stop & Shop
08.2021 - 04.2023
Certification - EKG Technician
Easter Suffolk Boces
Bachelor of Arts - Psychology
SUNY College At Cortland