JACKLYN COBB
Reidsville,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
I am the best candidate for this position based on my 30 plus years of experience with hearing aid sales and customer service.
Overview
13
13
years of professional experience
Work History
OUTBOUND/INBOUND TELE-SALES
Rocky Mountain Hearing Aid
KALISPELL, MONTANA
05.2011 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked patient files to resolve customer issues with hearing aids
- Worked with patients to ensure they had up to date technology hearing aids and helped them upgrade hearing aids as needed, via telephone sales.
- Sold hearing aids via telephone, called in customers payment information to main office for hearing aids to be ordered.
- Scheduled patient appointments for fitting of hearing aids and followed up with patients afterward to ensure patient was satisfied with purchase and needs were met.
- Minimal return of hearing aids that I sold
Education
GED -
Swainsboro Technical College
Swainsboro, GA06-1986
Skills
- Self-Directed
- Organization
- Relationship Building
- Verbal Communication
- Problem Resolution
- Time Management
- Conflict Resolution
- Friendly, Positive Attitude
Timeline
OUTBOUND/INBOUND TELE-SALES
Rocky Mountain Hearing Aid
05.2011 - 12.2023
GED -
Swainsboro Technical College