JACKLYN COOK
Lehi,UT
Summary
A result-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Deli Clerk
Pioneer Market
10.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Inventoried food products and associated materials on weekly basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Managed deli operations ensuring compliance with food safety regulations.
- Assisted customers by providing product information and recommendations.
Contact Center Agent
ROI Solutions
03.2016 - 06.2016
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Provided timely, courteous and knowledgeable responses to information requests
- Contacted private individuals or businesses by telephone to solicit sales
- Inputted information from customer calls and onsite service visits into the company's system.
Shift Supervisor
Harman KFC
11.2008 - 10.2015
- Created and improved daily work plans for daily operation, including planning production schedules and optimizing task flows
- Completed opening and closing duties to facilitate business operations
- Collaborated with team members to improve performance and implement training updates
- Addressed employee and production issues head-on to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Inspected incoming supplies to verify conformance with materials specifications and quality standards
- Performed store opening and closing procedures, including setting up registers and checking products
- Assisted store management with meeting standards of service and quality in daily operations
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Answered and resolved customer questions and concerns.
Education
GED -
Lehi High School
Lehi, UT01.2010
Skills
- Performance-driven
- Time management skills
- Customer-oriented
- Adaptive team player
- Active listening
- Hard working
- Critical Thinking
- Social Perceptiveness
- Food safety compliance
- Inventory management
- Communication skills
- Team collaboration
Timeline
Deli Clerk
Pioneer Market
10.2022 - Current
Contact Center Agent
ROI Solutions
03.2016 - 06.2016
Shift Supervisor
Harman KFC
11.2008 - 10.2015
GED -
Lehi High School
Skills
- Courteous demeanor
- Strong Work Ethic
- Customer Service
- Organizational abilities