Summary
Overview
Work History
Education
Skills
Timeline
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Jacklyn Cruz

La Marque,TX

Summary

Hardworking and outgoing subject matter expert. Not afraid of challenges or long hours. Goal is to be focused on going above and beyond to support team goals. Motivated to continue to learn and advance.

Overview

12
12
years of professional experience

Work History

Subject Matter Expert/Licensed Agent

Concentrix
04.2018 - Current
  • Assist customers with policies by updating accounts and providing information and at times advice
  • Provide assistance to team mates and new hires with questions that arise
  • Communicate with external and internal employees to meet requests.
  • Improved user productivity and efficiency through system training and support.
  • Answered billing questions from clients and performed follow-up research.
  • Produced and sent out statements as requested by clients and assisted with collections.

Customer Care Representative Temporary

Spherion
08.2017 - 04.2018
  • Implemented exceptional practices in fostering customer care support and satisfying customers
  • Provided customers with product and service information.

Financial Aid Advisor Seasonal

Blackboard
05.2017 - 08.2017
  • Provided information to students about application procedures, program costs, and student loan debt
  • Responded to inquiries students via chat.
  • Communicated with prospective students to illustrate available financial aid opportunities.

Customer Care Representative

Teleperformance
09.2014 - 06.2016
  • Received inbound and outbound calls to respond to inquiries and resolve concerns
  • Maintenanced accounts at requests of the member.

Production Specialist

Flextronics Global Services
01.2012 - 04.2014
  • Delivered quality products with effective use of control procedures.
  • Maintained equipment in good working order by checking settings and operations.
  • Monitored production line for techniques and worked with managers.
  • Create, submit, maintain, and serve as the point person for departmental maintenance work orders.
  • Order supplies and materials as necessary.

Education

High School Diploma -

Eisenhower High School
Lawton, Ok

Associate of Arts - Business

San Jacinto College
Pasadena, TX
12.2023

Skills

  • Possess a solid understanding of accounting and budget basics and can analyze financial transactions
  • Ability to perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards with minimal supervision within the assigned time frame
  • Ability to perform math calculations such as addition, subtraction, multiplication and division, various statistical calculations, and 10-key by touch
  • Knowledge of Microsoft Office applications
  • Demonstrate proficiency with MS Excel

Timeline

Subject Matter Expert/Licensed Agent

Concentrix
04.2018 - Current

Customer Care Representative Temporary

Spherion
08.2017 - 04.2018

Financial Aid Advisor Seasonal

Blackboard
05.2017 - 08.2017

Customer Care Representative

Teleperformance
09.2014 - 06.2016

Production Specialist

Flextronics Global Services
01.2012 - 04.2014

High School Diploma -

Eisenhower High School

Associate of Arts - Business

San Jacinto College

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Jacklyn Cruz