Jacklyn Doud
Drexel Hill, PA,,PA
Summary
Responsive team leader with a strong retail background combined with a motivational and encouraging style. Talented trainer, problem solver and planner, takes on routine and complex job functions to promote business success. Well organized and proactive manager with good communication skills and positive attitude. Skilled in leading teams to achieve sales objectives and win customer loyalty.
Overview
23
23
years of professional experience
Work History
Store Manager
BURLINGTON COAT FACTORY
05.2024 - Current
- Oversee daily store operations, including scheduling, inventory management, and customer service to ensure a positive shopping experience.
- Collaborate with department managers and sales associates to implement product displays and improve visual merchandising
- Address and resolve customer complaints to foster satisfaction and loyalty
- Motivate team toward ambitious sales and profit goals
- Train employees on effective customer service and relations
- Organize team-building events to help boost store morale
Assistant Store Manager of Operations and Service
BURLINGTON COAT FACTORY
05.2022 - 05.2024
- Assist in all areas of store operations as needed.
- Manage and train a 45 member team, providing positive coaching and accountability to exceed customer expectations.
- Train and develop a team of 5 direct and 35 indirect reports, devising motivational plans and strategies for staff performance
- Implement evolving policies and procedures to increase customer loyalty and store sales
Mate
Trader Joe's
08.2019 - 05.2022
- Improved profitability by executing daily, weekly and monthly floor plan changes
- Reviewed sales reports to enhance sales performance and inventory management accuracy
- Conducted interviews, led employee performance evaluations and trained to attract and retain quality personnel
Store Manager
Vitamin Shoppe
01.2002 - 08.2019
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrink
- Balanced sales, reconciled cash and made deposits to facilitate store opening and closing
- Assessed, optimized and evaluated operations to target current and expected demands
- Implemented succession planning by building bench candidates and quickly filling leadership positions
Skills
- Concise Time Management
- Schedule Management
- Issue Resolution
- Team Training
Timeline
Store Manager
BURLINGTON COAT FACTORY
05.2024 - Current
Assistant Store Manager of Operations and Service
BURLINGTON COAT FACTORY
05.2022 - 05.2024
Mate
Trader Joe's
08.2019 - 05.2022
Store Manager
Vitamin Shoppe
01.2002 - 08.2019