Jacklyn Ford
Asheville,NC
Summary
Proficient Billing Representative well-versed in industry standards, practices, and compliance. Top-notch customer relations and problem solving skills. Bringing many years of related experience and a self-motivated nature.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Financial Services Billing Representative
AdventHealth Corporate
Asheville, NC
01.2022 - Current
- Majority of my daily role for this position involves a lot of following up with Insurance companies to verify that a claim has been received, paid and/or denied, as well as correcting any type of registration errors as far as insurance ID numbers or patient demographics
- After claim has been submitted to insurance and follow up as been completed, I either transfer the account to the appropriate department or make any corrections needed to receive payment
- Also in this position, I post adjustments that are needed so claim will be at a zero balance or on the patients responsibility
- Another part of this process is contacting the patient, this step can be for a number of reasons, mostly advising the patient to update their coordination of benefits
- Sometimes the errors can be a simple name or date of birth issue that needs to be corrected
- When needed, I assist leadership in working ATB reports, resolving high dollar claims that have been on the AR for a certain period of time
- This process involves speaking to the payment integrity department within the insurance company, reviewing regulations and payment policies in order to get resolution
- Lastly, part of my position includes mentoring new employees to become better than what I have become
- I help them learn their position and try to show them tips and tricks to help them perform their job most effectively.
Financial Coordinator/ Front Desk
Asheville Neurology
Asheville, NC
01.2019 - 01.2022
- This job includes a number of tasks, mostly insurance follow-up for Commercial, Medicare, Medicaid, all Military insurance and a few patients' assistance programs (via phone, online portal, fax)
- Verifying insurance coverage prior to patient being seen, charge entry for office visits and in office procedures (Botox, Tysabri, ONB) along with posting payments for these charges
- Assisting with check-in, managing all of checkout, collecting co-pays and co-insurances
- Speaking with patients about their balances, putting them on payment plans that best fits their finances, while also getting the amount paid off in a timely manner
- Completing the daily deposit and assisting management with any other daily tasks / projects.
Patient Account Representative
Mission Health System
Asheville, NC
05.2016 - 12.2018
- Perform a number of functions related to patient accounts in The Revenue Cycle at the Central Billing Office, I process claims, collect payments, and resolve questions and problems about the account
- I am responsible for contacting patients who are delinquent in payment by mail, email, and/or telephone
- Additionally, contact insurance companies regarding claims, update account information, and provide basic administrative tasks on accounts
- Since March 2017, I have been working on Tricare, Tricare for Life and Champ VA claims from beginning to end
- During the past nine months I have had the opportunity to work Medicaid claim and have access to check eligibility, claim status and rekey claims that have denied and have been corrected
- I currently have remote access to assist my manager with different assignments and for overtime delegated by my manger.
Pricing Supervisor
Kmart
Asheville, NC
09.2012 - 05.2016
- I started as a Service desk cashier, after 2 months I accepted a full time position as the pricing supervisor
- This position included, pricing strategies that met the stores' standards, policies and procedures
- Ensured that salespeople and marketing employees comply with pricing changes, make sure that markdowns and store signage changes are accurately applied in an efficient and timely manner
- Frequently monitored store pricing systems, advertising media and registers for pricing accuracy
- Moving merchandise during store promotions to drive sales, directing employees to apply markdowns or make signage changes, executing marketing changes, ensuring that the store is cleaned daily and preventing loss of merchandise
- I was trained in multiple areas so that I could help out in any store department on an as-needed basis
- I was frequently speaking with store managers and other departmental leaders to acknowledge successes and solve problems.
Education
Certified Professional Biller -
AAPC
06.2024
High school diploma -
Clyde A Erwin High School
08.2006
Skills
- Collections understanding
- Microsoft Office
- Excel
- Allscripts PM
- Payer Path
- Phreesia
- Quick learner
- Detail Oriented
- Team player
- Friendly
- Insurance Verification
- Experience with CMS 1500
- EMR Systems
- Medical Records
- Cerner
- Epic
- Office management
- Data entry
- Organizational skills
- Medical office experience
- Typing
- Communication skills
Certification
Certified Professional Biller, 01/2021, Present
Timeline
Patient Financial Services Billing Representative
AdventHealth Corporate
01.2022 - Current
Financial Coordinator/ Front Desk
Asheville Neurology
01.2019 - 01.2022
Patient Account Representative
Mission Health System
05.2016 - 12.2018
Pricing Supervisor
Kmart
09.2012 - 05.2016
Certified Professional Biller -
AAPC
High school diploma -
Clyde A Erwin High School
Certified Professional Biller, 01/2021, Present
Similar Profiles
Audra WellsAudra Wells
Divisional Coder III at AdventHealth CorporateDivisional Coder III at AdventHealth Corporate
Natalia JamrogNatalia Jamrog
Heritage Nurse Recruiter at AdventHealth CorporateHeritage Nurse Recruiter at AdventHealth Corporate
Zulysarai Torres OrtizZulysarai Torres Ortiz
Patient Registration Representative at AdventHealth CorporatePatient Registration Representative at AdventHealth Corporate