Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacklyn Han

Roswell,GA

Summary

Dynamic education professional with over 7 years of experience in elementary education and customer support. Expertise in creating engaging, standards-based learning experiences and managing educational programs. Dedicated to building community relationships and enhancing participant experiences. Strong skills in curriculum development and client support integration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Agent

Clever
Remote
06.2025 - Current
  • Achieved 100% compliance with service-level agreements (SLAs) for response and resolution times.
  • Translated complex technical issues into clear, actionable steps for non-technical users
  • Collaborated with team members to improve user-centered platform enhancements.
  • Maintained knowledge of company products and services for effective support.

Client Support Associate

Booster
Norcross, GA
05.2022 - Current
  • Collaborated cross-functionally to resolve client issues and improve service protocols.
  • Delivered client education on product features, enhancing overall user experience.
  • Analyzed client feedback and suggested improvements to enhance service quality.
  • Onboarded and trained new team members on processes and systems for efficient client support delivery.

Early Elementary Teacher

Atlanta Academy
Roswell, GA
08.2023 - 01.2024
  • Created a stimulating and safe learning environment for young children.
  • Strong understanding of child development principles and best practices in early childhood education
  • Planned and implemented activities promoting cognitive and social growth in early learners.
  • Demonstrated ability to plan and implement engaging lesson plans aligned with curriculum standards

Early Elementary Teacher

Fairfax County Public Schools
Burke, VA
08.2018 - 01.2022
  • Created engaging and standards-based lesson plans to support diverse learners.
  • Integrated technology in classroom settings to elevate student learning experiences.
  • Excellent communication and interpersonal skills for building positive relationships with students, parents, and colleagues
  • Dedicated to professional growth and staying current with best practices in early childhood education through ongoing training and professional development opportunities.

Early Elementary Teacher

Amana Academy
Alpharetta, GA
08.2016 - 01.2018
  • Crafting project-based learning initiatives within an expeditionary learning framework.
  • Executing STEM-based learning activities to enhance student engagement and understanding.
  • Creating service-learning projects to foster civic responsibility and community engagement.
  • Organized field trips to enhance curriculum-based learning opportunities.

Education

Master of Arts - Early Childhood Education

The University of Georgia
Athens, GA
05.2015

Bachelor of Science - Child and Family Development

Franklin College of Arts and Sciences
Athens, GA
05.2012

Skills

  • Curriculum development and program planning
  • Educational technology and training
  • Communication and collaboration skills
  • Client Relationship Management
  • Adaptability in dynamic environments
  • Critical thinking and problem solving

Certification

Georgia Certification in Pre-K to Fifth Grade Education with a Reading Endorsement

Timeline

Customer Support Agent

Clever
06.2025 - Current

Early Elementary Teacher

Atlanta Academy
08.2023 - 01.2024

Client Support Associate

Booster
05.2022 - Current

Early Elementary Teacher

Fairfax County Public Schools
08.2018 - 01.2022

Early Elementary Teacher

Amana Academy
08.2016 - 01.2018

Master of Arts - Early Childhood Education

The University of Georgia

Bachelor of Science - Child and Family Development

Franklin College of Arts and Sciences

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