Summary
Overview
Work History
Education
Skills
Timeline
Mentorship
Mentorship
Volunteer

Jacklyn Hughes

Manor,PA

Summary

15+ years in the restaurant industry, working in all positions including but not limited to customer service, management, scheduling and event planning, has been key to the ability to work in a fast paced - high energy environment with a rainbow of different personalities and cultures.

Flexible approach and clear communication proves to be an effective tool in maintaining and retaining good relationships with both staff and patrons alike in order to ensure a positive energy and work setting.

Overview

5
5
years of professional experience

Work History

Server

Juniper Grille
Murrysville, PA
09.2016 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Front of House Manager

Cenacolo
North Huntingdon, PA
11.2015 - 11.2016
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Supervised staff through motivational coaching and effective training programs for service and sales techniques.

Education

High School Diploma -

Norwin Senior High School
North Huntingdon, PA
06.1999

Skills

  • Team Player
  • Conflict and Complaint Resolution
  • High-Volume Dining
  • Customer Service and Rapport
  • Natural Leadership
  • Anticipating Guest Needs
  • Warm and Friendly
  • Cool Under Pressure
  • Customer Relationship Management
  • Guest Satisfaction
  • Hospitality Management

Timeline

Server

Juniper Grille
09.2016 - 03.2020

Front of House Manager

Cenacolo
11.2015 - 11.2016

High School Diploma -

Norwin Senior High School

Mentorship

8+ years in volunteer positions serving in multiple capacities included but not limited to mentorship and lay counseling with students and youth primarily at the high school and college age level. Most often addressing mental health and life planning skills.

Mentorship

8+ years in volunteer positions serving in multiple capacities included but not limited to mentorship and lay counseling with students and youth primarily at the high school and college age level. Most often addressing mental health and life planning skills.

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Jacklyn Hughes