Jacklyn Karaqi
Brewster,New York
Summary
Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
HR Assistant/Recruiter
Quintessential Mortgage Group
07.2022 - 01.2023
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Communicated with applicants across various stages of hiring process.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Assisted with background checks and verification of licenses.
- Presented excellent first impression of company at interview and recruiting events.
- Scheduled interviews for applicants and onboarding for new hires with departments in 100-person company.
- Placed initial review calls with applicants as requested by HR manager.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with creating employee handbooks and manuals.
- Created job descriptions on boards for vacant jobs.
- Performed event coordination for larger parties and gatherings.
- Managed event logistics and operations.
- Consulted with customers to determine objectives and requirements for events.
- Utilized social media to promote events and increase attendance.
- Coordinated travel and accommodations for event attendees.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated florists, photographers, and musicians for events.
Receptionist
Quintessential Mortgage Group
03.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Executive Administrative Assistant
Atlantic State Advisors
06.2018 - 03.2020
- Prepare invoices, reports, memos, letters, financial statements and other documents while utilizing Microsoft Office Suite
- Answer phone calls and direct calls to appropriate parties to take messages
- Read & analyze incoming memos, submissions, and repots to determine their significance and plan their distribution
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping word
- Make travel arrangements for executives
- Coordinator and direct office services, such as Expense reports, departmental financials, budget preparation, personnel issues, and housekeeping to aid executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Filed paperwork and organized computer-based information.
- Developed and maintained automated alert systems for important deadlines.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Wrote reports, executive summaries and newsletters.
Restaurant Administrator/Hostess
The Bedford Post Inn
05.2016 - 06.2018
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Speak with patrons to ensure satisfaction with food and service to respond to complaints, or to make conversation
- Answer phone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers concerns are addressed
- Plan parties or other special events and services
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Checked in with servers to confirm preparedness before seating customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
Café Associate
The Hardscrabble Club
06.2015 - 05.2016
- Assist all customers in café purchases
- Receive payment by cash, check, credit cards, vouchers or automatic debits
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Maintain clean and orderly checkout areas and complete other general cleaning duties
- Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products
- Built and broke down display cases, secured and returned product to storage space to assist with opening and closing duties
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Completed milkshakes and ice cream desserts for customers
Education
Associates - Liberal Arts & Humanities
Westchester Community College
Valhalla, New YorkSkills
- Adept in
- Microsoft Office (Word, Excel certified, PowerPoint)
- Project Management/Event Planning
- Time-Management/Organization
- Reading/Creating/Analyzing reports and data sets
- Data Entry
- Social Media Organization
- Interpersonal Communication
- Human Resources Operations
- Social Media Platforms
- New Employee Orientation
- Office Meetings
- Minute Taking
- Onboarding
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Affiliations
Motivated and detail-oriented business professional who is flexible, versatile, and proficient and skilled in Communications, Business Administration, and Management.
Timeline
HR Assistant/Recruiter
Quintessential Mortgage Group
07.2022 - 01.2023
Receptionist
Quintessential Mortgage Group
03.2022 - 07.2022
Executive Administrative Assistant
Atlantic State Advisors
06.2018 - 03.2020
Restaurant Administrator/Hostess
The Bedford Post Inn
05.2016 - 06.2018
Café Associate
The Hardscrabble Club
06.2015 - 05.2016
Associates - Liberal Arts & Humanities
Westchester Community College
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