Jacklyn Kinkade

Demonstrated a professional and proficient phone etiquette by answering the multi-line telephone with a prompt and courteous manner.

Manage inbound calls by identifying callers needs, resolving issues as needed and transferring to appropriate departments as needed..

Troubleshooting and resolving issues over the phone if possible and scheduling service calls if not fixable.

Schedule service calls for new and existing customers.

Collaborated with service techs on difficult or unusual orders to minimize problem that might arise.

Responsible for accurately entering and processing customers orders.

communicating with sales team to ensure order accuracy and resolve any discrepancies.

Assisted with whole sales department when busy

Manages daily office operations and maintenance of equipment.

Receive and screen high volume of internal and external communications, including emails, texts, faxes and mail.

Organized files, developed spreadsheets, process applications and scanned documents.

Facilitates a working relationship with clients, agents and company contacts.

Serve as a central point of contact for all clients, agents and insurance companies.

Maintain the receptionist area, including greeting visitors, responding to telephone requests for information.

Maintained electronic and paper files on clients to ensure privacy and deference to HIPPA compliance.