Jacklyn Long
Cheyenne,WY
Summary
Knowledgeable and dedicated customer service professional in multiple fields, adept in records management and regulatory compliance. Expertise in leveraging critical thinking and customer service skills to enhance satisfaction and streamline appointment scheduling. Demonstrated ability to adapt to new technologies, contributing to efficient operations and positive outcomes. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Creer Family Dentistry
2020.09 - 2023.04
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Learned and adapted quickly to new technology and software applications.
Dental Assistant
Gentle Smiles Of Colorado
2018.10 - 2020.09
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
Restaurant Manager
The Blue Cow Eatery
2012.06 - 2018.09
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
Education
Associate of Applied Science - Paralegal
Everest College - Thornton
Denver, CO05.2010
Skills
- Appointment Scheduling
- Complex Problem-Solving
- Regulatory Compliance
- Records Management
- Clerical Support
- Critical Thinking
- Customer Service
Timeline
Dental Assistant
Creer Family Dentistry
2020.09 - 2023.04
Dental Assistant
Gentle Smiles Of Colorado
2018.10 - 2020.09
Restaurant Manager
The Blue Cow Eatery
2012.06 - 2018.09
Associate of Applied Science - Paralegal
Everest College - Thornton
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