Jacklyn Martinez
Midland,TX
Summary
Proven Project Manager at Best Buy, adept in scope management and fostering several client relations, significantly enhanced project delivery through process optimization and effective communication. Demonstrated excellence in maintaining high customer satisfaction, skillfully managing cross-functional teams, and ensuring projects conclude on time and within budget. Creative Services Manager equipped to drive improvements in operations, creative development and revenue with hands-on and decisive leadership of team activities and processes. Leads and manages all facets of design strategy for premium marketing campaigns. Versed in both traditional and digital communications. Experienced marketing and design professional knowledgeable about mentoring, challenging and directing creative team members. Resourceful, hardworking and adaptable in approaching all problems. Successful in making significant contributions to marketing strategies and growth initiatives. Creative Services Manager equipped to drive improvements in operations, creative development and revenue with hands-on and decisive leadership of team activities and processes. Leads and manages all facets of design strategy for premium marketing campaigns. Versed in both traditional and digital communications.
Overview
13
13
years of professional experience
Work History
Custom Services Project Manager
Best Buy
05.2019 - Current
- Conducted risk assessments to identify potential issues and develop contingency plans accordingly.
- Spearheaded process optimization initiatives that led to a reduction in resource utilization while maintaining high-quality results.
- Assisted in the preparation of proposals, budgets, schedules, status reports, presentations, and other documents required for successful project management.
- Maintained strong relationships with clients through regular updates, issue resolution, and post-project followups.
- Managed cross-functional teams to ensure timely delivery of high-quality deliverables.
- Developed and maintained project plans for successful completion within budget and on time.
- Provided comprehensive oversight throughout all phases of the project lifecycle resulting in seamless transitions between stages.
- Enhanced client satisfaction with effective communication and proactive management of expectations.
- Collaborated with stakeholders to define project scope, goals, and deliverables aligned with business objectives.
- Served as the primary point of contact for clients, addressing concerns and resolving issues in a timely manner to maintain satisfaction.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Magnolia Lead Installer
Best Buy
08.2018 - 05.2019
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
Geek Squad Double Agent
Best Buy
08.2011 - 08.2018
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Developed creative solutions for complex installation scenarios while adhering to strict budgets and timelines.
- Conducted thorough site surveys prior to installation, identifying potential challenges and developing solutions proactively.
Education
Master of Arts - Political Science/Public Administration
Sul Ross State University
Alpine Texas12.2009
Bachelor of Arts - Communication Studies
Sul Ross State University
Alpine, TX05.2006
Skills
Exceptional skill in cultivating relationships with executive or managerial personnel, both within the organization and with external partners
High proficiency in utilizing technology and software tools to enhance efficiency
Demonstrates capability in establishing new business ventures and achieving or surpassing budgets
Possesses outstanding verbal and written communication abilities; collaborates effectively in a team-centric atmosphere
Goal-driven self-starter, enthusiastic and determined to succeed, with an entrepreneurial spirit focused on achieving departmental goals and objectives
Timeline
Custom Services Project Manager
Best Buy
05.2019 - Current
Magnolia Lead Installer
Best Buy
08.2018 - 05.2019
Geek Squad Double Agent
Best Buy
08.2011 - 08.2018
Master of Arts - Political Science/Public Administration
Sul Ross State University
Bachelor of Arts - Communication Studies
Sul Ross State University