Jacklyn Morales
San Juan Bautista,California
Summary
Proven team leader and exceptional communicator, I excelled at Starbucks by enhancing customer experiences through outstanding service and expert beverage creation. Leveraging active listening and hospitality skills, I significantly contributed to a positive, efficient team environment, fostering customer loyalty and driving upselling opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Seasonal Vaccination Clinic position. Ready to help team achieve company goals by providing excellent nursing care as a soon to be newly Licensed Vocational Nursing graduate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
11.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive, and welcoming environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Listened carefully to customer requests and created personalized, delicious beverages when they may have needed assistance
Team Member
Jamba Juice
04.2018 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
Rides Associate
Gilroy Gardens Family Theme Park
02.2016 - 08.2016
- Demonstrated flexibility by quickly adapting to changes in ride assignments or operational needs as directed by management.
- Increased safety standards by conducting thorough daily inspections of ride equipment and reporting any issues to management.
- Collaborated with team members to develop strategies for improving overall efficiency in the operation of assigned rides area.
- Maintained strong communication with fellow associates, ensuring seamless coordination during high-traffic periods.
- Played an integral role in emergency response situations by following established protocols and assisting with evacuations as needed.
- Improved overall guest satisfaction with prompt and courteous assistance during ride boarding and disembarking processes.
- Greeted guests warmly upon arrival at the attraction, setting a welcoming tone for their entire visit.
- Monitored passengers and ride operations and enforced safety regulations.
- Coordinated closely with maintenance staff when repairs were needed to minimize downtime for attractions.
Retail Sales Associate Worker
The Children's Place
11.2015 - 12.2015
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Prioritized helping customers over completing other routine tasks in store.
Education
Associate of Science - Vocational Nursing
Gavilan College
Gilroy, CA05.2024
Bachelor of Science - Health Science
Arizona State University
Tempe, AZ12.2023
Associate of Science - Health Science
Gavilan College
Gilroy, CA12.2020
High School Diploma -
Gilroy High School
Gilroy, CA06.2017
Skills
- Friendly and outgoing
- Team Player
- Active Listening
- Hospitality and Professionalism
- Professional Demeanor
- Adaptable and Flexible
- Reliable and Dependable
- Relationship Building
- Active listener
- Exceptional customer service
- Team Leadership
- Adaptive and creative
Certification
- Basic Life Support (CPR and AED Program, American Heart Association
Timeline
Barista
Starbucks, Barista
11.2020 - Current
Team Member
Jamba Juice
04.2018 - 09.2020
Rides Associate
Gilroy Gardens Family Theme Park
02.2016 - 08.2016
Retail Sales Associate Worker
The Children's Place
11.2015 - 12.2015
Associate of Science - Vocational Nursing
Gavilan College
Bachelor of Science - Health Science
Arizona State University
Associate of Science - Health Science
Gavilan College
High School Diploma -
Gilroy High School
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