Jacklyn Perez
Santa Ana,CA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
13
13
years of professional experience
Work History
Front Desk Hostess
Hyatt Regency Orange County
Garden Grove, California
03.2016 - Current
- Greeted guests upon their arrival and provided them with information on hotel amenities and services.
- Provided exceptional customer service to all guests, responding promptly to inquiries and requests.
- Maintained an organized front desk area, ensuring that lobby was clean and inviting at all times.
- Managed reservations for the hotel, including booking rooms and verifying guest information.
- Processed payments for guests, including cash transactions and credit card processing.
- Completed nightly updates to hotel rates and individual room charges.
- Monitored inventory levels and ordered supplies as necessary.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Deli Clerk
Stater Bros
Santa Ana, CA
04.2011 - 03.2016
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
Education
High School Diploma -
El Modena High School
Orange, CA06-2012
Skills
- Microsoft Office
- Reservation Management
- Guest Relations
- Payment Processing
- Data Entry
- Guest Registration
- Guest Reception
- Concierge services
- File Management
- Transaction Processing
- Payment Collection
- Customer Service
- Cash Handling
- Records Management
- Administrative Support
- Office Organization
- POS System Operation
- Phone and Email Etiquette
- Organizational Skills
- Decision-Making
- Hospitality services
- Guest check-in and check-out
- Analytical Thinking
- Tour Arrangements
- Staff Training
- Nightly Audits
Timeline
Front Desk Hostess
Hyatt Regency Orange County
03.2016 - Current
Deli Clerk
Stater Bros
04.2011 - 03.2016
High School Diploma -
El Modena High School
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