Jacklyn Ramos
The Bronx
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 14 years of relevant work experience to your team. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Administrative Assistant
New Windsor Family Medicine
02.2009 - 07.2015
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Used PMS to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
Assistant Practice Manager
New Windsor Family Health Center
12.2002 - 01.2009
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 8 office personnel.
- Developed close working relationships with front office and back office staff.
- Trained interns and newly hired team members on office procedures and computer system.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
High School Diploma -
American School (home Schooling)
Lansing, IL06.2000
Skills
- Multitasking and Organization
- Patient Flow
- Insurance Verification
- Problem-Solving
- Phone and Email Etiquette
- OSHA Compliance
- Insurance Billing Procedures
- Medical Records Maintenance
- Appointment Scheduling
- Records Management
- EMR Software
- Attention to Detail
- Payment Collection and Processing
- Appointment Coordination
Certification
- Certified Medical Biller, Empire Careers - 2000
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Administrative Assistant
New Windsor Family Medicine
02.2009 - 07.2015
Assistant Practice Manager
New Windsor Family Health Center
12.2002 - 01.2009
High School Diploma -
American School (home Schooling)