Jacklyn Rauter-Stockton

• Coordinated surgical documentation and scheduling from consultation through post-op
  
• Managed insurance authorizations, prescription processing, and patient education
  
• Liaised with clinical teams to ensure accurate recordkeeping and timely care delivery

KEY ACCOMPLISHMENTS

• Training Program Development Designed the department’s first training program, significantly improving onboarding efficiency and accelerating employee skill development.
• Process Optimization for Patient Records Re-indexed and reorganized patient paperwork systems to enhance cross-referencing, resulting in seamless access across all formats.
• Platform Mastery & Cross-Functional Support Self-taught across multiple operational platforms, reducing reliance on external support and improving HIM workflow efficiency.
• Performance Metrics Implementation Developed a data-driven system to streamline surgical scheduling workflows, enabling clear productivity analysis and uncovering opportunities for operational improvement.

• Oversaw daily operations, staff development, and compliance with health and safety standards
  
• Managed hospitality department including scheduling, take-out execution, and brand compliance

KEY ACCOMPLISHMENTS

• Fundraising Program Lead Spearheaded community fundraising initiatives, partnering with local organizations such as youth sports teams. Delivered impactful results through:
  o Eat Wings, Raise Funds: Coordinated one-day dine-in events contributing 20% of sales to causes.
  o Home Team Advantage: Managed season-long partnerships yielding 10% of supporter purchases.
• Operational Leadership During Management Shortage Stepped into multi-role leadership during a critical 3-month staffing gap. With only one other manager of the five remaining, assumed responsibilities across all business stations to maintain business continuity.
• Health & Safety Excellence Maintained 100% health inspection pass rate while on duty, demonstrating commitment to food safety and regulatory compliance.
• Employee Cross-Training & Workflow Optimization Led cross-training initiative to improve team agility and communication under high-volume conditions.

• Managed patient scheduling, insurance claims, and file maintenance.
  
• Surveyed patients for questions or concerns and relayed results to supervising chiropractor.

Enrolled in various science, business, nursing and science coursework.

Obtained a bachelor’s degree in liberal studies. This degree allowed for a multidisciplinary preparation in the humanities, natural sciences, social sciences and the arts, allowing the pursuit of a career in education, business and other related fields.