Hi, I’m
Jacklyn Rauter-Stockton
Brookfield,USA
Quote
Your smile is your logo, your personality is your business card, how you leave others feeling after having an experience with you is your trademark.
Summary
Experienced in patient interaction, service coordination, and administrative support. Skilled at streamlining processes to enhance patient satisfaction through effective communication. Proficient in healthcare protocols and systems, adept at adapting to dynamic environments, and demonstrating strong organizational skills in managing resources. Ensuring a seamless patient experience and fostering productive collaboration with healthcare providers are top priorities.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchAvailability
See my work availability
Not Available
Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Exceptional communication skills, both verbal and written
- Proactive self-starter with excellent organizational and time management skills
- Ability to multitask and adapt to changing needs and environments
- Calm and effective under pressure, demonstrating adaptability and flexibility
- Meticulous attention to detail and documenting
- Experienced with EMR/EHR systems and Microsoft Windows operating systems
- Skilled in medical insurance systems, billing, coding, and insurance authorizations
- Utilize problem-solving and critical thinking skills to advocate for patients effectively
- Familiarity with HIPAA regulations and patient confidentiality, along with data security practices
- Experienced in cross-functional collaboration
- Empathetic active listener with strong customer service skills
- Out-of-the-box thinker to enhance patient education options to experience
Overview
18
years of professional experience
2
Certifications
Timeline
SURGICAL COORDINATOR
MILWAUKEE EYE CARE
10.2018 - 07.2025
ASSISTANT MANAGER
BUFFALO WILD WINGS
08.2012 - 06.2018
RECEPTIONIST
NYLAND CHIROPRACTIC
12.2007 - 08.2009
MATC
Post-Baccalaureate
ALVERNO COLLEGE
BA from Liberal Studies
Work History
MILWAUKEE EYE CARE
SURGICAL COORDINATOR
10.2018 - 07.2025
Job overview
- Discuss treatment plan options with patients before scheduling surgical intervention. Obtain surgical paperwork. Collect payment for upgraded surgical options. Send out prescriptions. Obtain prior authorization from patient’s insurance. Answer health questions in person and over the phone.
BUFFALO WILD WINGS
ASSISTANT MANAGER
08.2012 - 06.2018
Job overview
- Execute day to day operations. Conduct meetings. Assist in interview process for potential new employees. Coach employees’ performance and development as an Advising Manager in a Corporate Training Program. Regulate safety standards. Oversee Hospitality Department consisting of scheduling, take-out execution and ensuring brand compliance.
NYLAND CHIROPRACTIC
RECEPTIONIST
12.2007 - 08.2009
Job overview
- Cared for patient by administering electric stimulation therapy. Administered heat or ice as needed. Enquired about patients concerns and relayed thoughts to supervising chiropractor. Developed x-rays. Organized schedules, patient files and insurance claim information.
Education
MATC
Post-Baccalaureate
06.2019
University Overview
Enrolled in various science, business, nursing and science coursework to assure proper knowledge and GPA (as Alverno has pass/fail curriculum) to gain acceptance into UWM’s online Healthcare Administration Master’s Program.
ALVERNO COLLEGE
BA from Liberal Studies
12.2014
University Overview
Obtained a bachelor’s degree in liberal studies. This degree allowed for a multidisciplinary preparation in the humanities, natural sciences, social sciences and the arts, allowing the pursuit of a career in education, business and other related fields.
Certification
- AHA BLS Provider
- Healthcare Customer Service
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