Jacklyn Reyes
Louisville,KY
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes, supporting team objectives, and ensuring high standards.
Overview
7
7
years of professional experience
Work History
Medical Records Coordinator
Exacta Care Chiropractic
11.2018 - Current
- Assisted in the implementation and optimization of Electronic Health Record (EHR) systems, improving data accessibility and reducing manual processing errors.
- Collaborated with clinical staff to ensure real-time retrieval of patient health data, enhancing decision-making and care coordination.
- Processed and tracked HIPAA-compliant release of information requests, integrating data from external providers into internal EHR systems.
- Strengthened interdepartmental workflows by coordinating efficient transfer and access of patient records, reducing delays in treatment.
- Facilitated accurate billing and insurance claims processing by ensuring timely updates and synchronization of medical documentation.
- Managed patient information updates and appointment scheduling using practice management systems, contributing to smooth clinical operations.
- Reviewed medical records for completeness, accuracy, and compliance with state and federal regulations, including HIPAA.
- Collaborated with providers to ensure accurate and structured clinical documentation, supporting downstream analytics and reporting use cases.
- Supported onboarding by training new staff on electronic medical records (EMR) usage, document handling, and data privacy standards.
- Maintained secure, well-organized digital and physical filing systems, contributing to data integrity and audit readiness.
- Entered and validated patient health data in clinical data systems, supporting reporting and quality assurance efforts.
- Led follow-ups with medical staff to resolve incomplete or missing patient records, ensuring comprehensive documentation.
- Responded to patient inquiries regarding medical record access and documentation, maintaining excellent customer service standards.
- Scanned and indexed records into the EMR system, supporting the organization's transition to a fully digital health information system.
- Designed and implemented a tracking system for release of information (ROI) requests, decreasing turnaround times and improving compliance.
Delivery Driver
Amazon
09.2018 - 06.2024
- Delivered packages to residential and commercial addresses using personal vehicle across assigned delivery zones, ensuring 100% compliance with delivery timeframes and customer instructions.
- Utilized the Amazon Flex mobile application to manage routes, scan packages, confirm deliveries, and communicate with support in real-time.
- Successfully completed an average of 80-120 deliveries per shift, maintaining a high on-time delivery rate and customer satisfaction score.
- Handled various delivery types, packages, Prime Now orders (groceries and household items), and store partner pickups.
- Conducted daily vehicle organization, route planning, and load optimization to improve delivery speed and accuracy.
- Accurately followed GPS navigation and updated delivery statuses using handheld mobile technology.
- Resolved delivery exceptions independently by verifying addresses, contacting customers, and following Amazon's escalation protocols.
- Maintained a strong record of safe driving and compliance with local traffic laws and Amazon safety policies.
- Managed logistics-related tasks such as mileage tracking, fuel management, and basic vehicle maintenance to ensure operational readiness.
Education
Programming Certificate - Computer Science
DeVry University
Online11.2024
Skills
- Release of information
- Records management
- HIPAA compliance
- EHR expertise
- Patient confidentiality
- Schedule management
- Health information systems
- Customer service
- Data entry
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Bilingual - Spanish Speaking
- Data security
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Records Coordinator
Exacta Care Chiropractic
11.2018 - Current
Delivery Driver
Amazon
09.2018 - 06.2024
Programming Certificate - Computer Science
DeVry University