Summary
Overview
Work History
Education
Skills
Certification
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Work History
Timeline
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Jacklyn Rice-Morgan

Oklahoma City

Summary

Dynamic manager with a proven track record at 7-Eleven, excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and conflict resolution, achieving a 20% increase in customer satisfaction. Skilled in budget control and staff development, fostering a collaborative environment that drives performance and engagement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Production Line Assembly Worker

Nortech
02.2014 - 2016
  • Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
  • Kept work areas clean by removing trash and debris and organizing tools in preparation for next shift.
  • Boxed, labeled, and transported items to support assembly operations.
  • Ensured high-quality finished products by conducting thorough inspections at various stages of the assembly process.
  • Improved product output rate with consistent attention to detail while assembling components according to specifications.
  • Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
  • Contributed to team success by cross-training in multiple roles, providing flexibility and adaptability in the workplace.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Maintained a safe working environment by adhering to safety protocols and proactively addressing potential hazards.
  • Exceeded daily production goals regularly by maintaining focus, discipline, and an unwavering commitment to excellence.
  • Enhanced production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Assisted in continuous improvement initiatives by providing feedback on production processes and suggesting improvements.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Developed and implemented process improvement strategies.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Operated finishing tool to prepare products for inspections and packaging.

Manager

7-eleven Laredo Taco Restaurant
05.2024 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

Stocking Associate

Walmart
03.2019 - 04.2023
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
  • Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Greeted customers and directed to requested products.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered queries and concerns and assisted customers with product selections.
  • Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.

Router Operator

Hobby Lobby Warehouse
04.2016 - 03.2019
  • Reduced material waste by carefully reviewing blueprints before beginning each routing task.

Education

High School Diploma -

Del City High School
Oklahoma City, OK
05.1997

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Project management
  • Operations management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Schedule preparation
  • Sales techniques
  • Conflict resolution
  • Sales management
  • Workforce management
  • Performance evaluations
  • Business administration
  • Negotiation
  • Marketing
  • Budget control
  • Business planning
  • Key performance indicators

Certification

Frontline Manager Leadership Essentials

<Enter your own>

Work History

2017

Timeline

Manager

7-eleven Laredo Taco Restaurant
05.2024 - 07.2025

Stocking Associate

Walmart
03.2019 - 04.2023

Router Operator

Hobby Lobby Warehouse
04.2016 - 03.2019

Production Line Assembly Worker

Nortech
02.2014 - 2016

High School Diploma -

Del City High School

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