Summary
Overview
Work History
Education
Skills
Timeline
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Jacklyn Ross

Hampton,VA

Summary

Dynamic Food Service Manager with a proven track record at Newport News Public School, excelling in staff leadership and customer service. Enhanced operational efficiency by reducing food waste and maintaining compliance with safety standards. Skilled in food storage and adept at resolving customer issues, fostering trust and satisfaction.

Overview

35
35
years of professional experience

Work History

Food Service Manager

Newport News Public School
11.1992 - 01.2021
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than 7 team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Administrative Assistant

Drug Emporium
06.1986 - 09.1989
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Thomas Nelson Community College
Hampton, VA

Skills

  • Customer service
  • Food storage
  • Staff leadership
  • Staff supervision

Timeline

Food Service Manager

Newport News Public School
11.1992 - 01.2021

Administrative Assistant

Drug Emporium
06.1986 - 09.1989

Thomas Nelson Community College

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Jacklyn Ross