Jacklyn Rubio
El Paso,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Medme Services
06.2024 - Current
- Responded to customer requests for products and services
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained safe work environment and adhered to privacy regulations.
- Inspected, tested and calibrated medical equipment before installing.
Customer Service Representative
GECU
07.2023 - 11.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Senior Client Advocate
Alorica
11.2019 - 04.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Collaborated with cross-functional teams to develop innovative solutions for unique client challenges.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Bel Air High School
El Paso, TX12-2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Complaint Handling
- Microsoft Outlook
- Scheduling
- Staff Training
Timeline
Customer Service Representative
Medme Services
06.2024 - Current
Customer Service Representative
GECU
07.2023 - 11.2023
Senior Client Advocate
Alorica
11.2019 - 04.2023
High School Diploma -
Bel Air High School
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