Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacklyn Servin

San Antonio,TX

Summary

Client-centric professional seeking a full-time position that leverages my strong customer interaction and relationship-building abilities. I possess a solid understanding of sales and customer service, and I am dedicated to exceeding expectations and achieving company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sale Associate

Best Buy
06.2024 - Current
    • Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
      • Managed returns, exchanges, and refunds in accordance with store policy.
      • Technical support advice recommendations
      • Maintained a knowledge base of evolving product offerings and additional attachments by always recommending new products or the latest deals to existing customers

Team Lead Trainer

Francis Bogside
05.2023 - 01.2024
    • Collaborated with management to identify skill gaps and create targeted training initiatives.
    • Developed comprehensive training programs for new hires, improving productivity and job satisfaction.
    • Maintained updated records regarding trainee's progress, attendance, and feedback to enhance the effectiveness of training programs.
    • Monitored team performance metrics and adjusted training plans accordingly to maximize results.

Education

Bachelor of Arts - Art

University of The Incarnate Word
San Antonio, TX

Skills

  • Relationship Building
  • Customer Engagement
  • Team Leadership
  • IT Support Services
  • Group Collaborations
  • Appointment Scheduling
  • Conflict Resolution
  • Clear communication

Certification

  • AI-Powered Shopping ads
  • Google Ads Apps



Timeline

Sale Associate

Best Buy
06.2024 - Current

Team Lead Trainer

Francis Bogside
05.2023 - 01.2024

Bachelor of Arts - Art

University of The Incarnate Word
Jacklyn Servin