Jacklyn Servin
San Antonio,TX
Summary
Client-centric professional seeking a full-time position that leverages my strong customer interaction and relationship-building abilities. I possess a solid understanding of sales and customer service, and I am dedicated to exceeding expectations and achieving company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sale Associate
Best Buy
06.2024 - Current
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Technical support advice recommendations
- Maintained a knowledge base of evolving product offerings and additional attachments by always recommending new products or the latest deals to existing customers
Team Lead Trainer
Francis Bogside
05.2023 - 01.2024
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, improving productivity and job satisfaction.
- Maintained updated records regarding trainee's progress, attendance, and feedback to enhance the effectiveness of training programs.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
Education
Bachelor of Arts - Art
University of The Incarnate Word
San Antonio, TXSkills
- Relationship Building
- Customer Engagement
- Team Leadership
- IT Support Services
- Group Collaborations
- Appointment Scheduling
- Conflict Resolution
- Clear communication
Certification
- AI-Powered Shopping ads
- Google Ads Apps
Timeline
Sale Associate
Best Buy
06.2024 - Current
Team Lead Trainer
Francis Bogside
05.2023 - 01.2024
Bachelor of Arts - Art
University of The Incarnate Word