Summary
Overview
Work History
Education
Skills
Timeline
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Jacklyn Smith

Austin

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

8
8
years of professional experience

Work History

Server/Event Assistant

County Line BBQ
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Hostess

North Italia
04.2021 - 05.2022
  • Seated patrons based on guest preferences and seating availability.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Operated cash registers/POS to take payment, communicated orders with the kitchen staff, and safely handled food while checking for proper orders in a high volume restaurant.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

Sales Associate

Fat Sal's Deli
08.2019 - 03.2020
  • Welcomed customers and helped determine their needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Supported team members during high-volume periods by assisting with food preparation tasks when necessary.
  • Maximized transaction speed by expertly navigating the point-of-sale system during busy periods.
  • Explained current promotions and new menu items.

Hostess

Adelphia's
02.2017 - 07.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Monitored restaurant activity to determine seating and dining flow.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Associate of Business Administration -

Glendale Community College
Glendale, CA
05-2021

Skills

  • High volume dining
  • Point of sale operation
  • Exceptional customer service
  • Effective customer upselling
  • Phone etiquette
  • Detail-oriented
  • Interactive communication skills

Timeline

Server/Event Assistant

County Line BBQ
05.2022 - Current

Hostess

North Italia
04.2021 - 05.2022

Sales Associate

Fat Sal's Deli
08.2019 - 03.2020

Hostess

Adelphia's
02.2017 - 07.2019

Associate of Business Administration -

Glendale Community College

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Jacklyn Smith