Jacklyn Steffen
Glen Burnie,MD
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Support Service Representative
Interactive Touchscreen Solutions, Inc.
08.2019 - 03.2020
- Contributed to increased customer retention rates by providing exceptional service.
- Participated in regular team meetings to discuss best practices, share insights, and collaborate on process improvements.
- Conducted thorough research before responding to complex inquiries, ensuring comprehensive understanding of each situation before offering solutions or advice.
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Adapted communication style based on individual customer needs, resulting in higher levels of satisfaction across a diverse clientele.
Head Hostess
Sunset Restaurant
06.2017 - 06.2019
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Special Needs Caregiver
Self-employeed
09.2016 - 06.2017
- Prepared meals and snacks to provide proper nutrition and hydration.
- Provided personal care to maintain hygiene and prevent health problems.
- Administered medication to manage symptoms and promote healing.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MD01-2027
Certificate - Clinical Mental Health Care
University of Maryland Global Campus
Hyattsville, MD08-2024
Skills
- Microsoft Office
- Follow-up skills
- Escalation management
- Meeting deadlines
- Mental Health Recovery
- Mental health understanding
- Mental health awareness
- Mental health knowledge
- Support Services
Affiliations
- National Eating Disorders Association Volunteer
Timeline
Support Service Representative
Interactive Touchscreen Solutions, Inc.
08.2019 - 03.2020
Head Hostess
Sunset Restaurant
06.2017 - 06.2019
Special Needs Caregiver
Self-employeed
09.2016 - 06.2017
Bachelor of Science - Psychology
University of Maryland Global Campus
Certificate - Clinical Mental Health Care
University of Maryland Global Campus