Proven problem-solver and effective communicator, adept in package handling and fostering customer relationships. Excelled in fast-paced environments, notably with the United State Postal Service, enhancing service delivery by employing analytical skills and attention to detail. Demonstrated dependability and time management, achieving high customer satisfaction and operational efficiency.
Hi, I’m
Jacklyn Toepel
Harrison Twp,MI
Summary
Overview
13
years of professional experience
Work History
United State Postal Service
Rural Mail Carrier
05.2016 - Current
Job overview
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Dr. Delacruz
Medical Assistant
11.2012 - 04.2013
Job overview
Dr. Khana
Medical Assistant
06.2012 - 11.2012
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Tim Hortons
Front Counter Crew Member
08.2011 - 04.2012
Job overview
- Managed multiple tasks in high-volume environment.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
Education
Macomb Community CollegeWarren, MI
Associate Of Business Administration from Business
10.2024
University Overview
Skills
- Dependability
- Problem-solving aptitude
- Team Collaboration
- Self Motivation
- Time management abilities
- Problem-solving abilities
- Effective Communication
- Analytical Skills
- Relationship Building
- Decision-Making
- Punctuality
- Stress Management
- Communication Skills
- Attention to Detail
Timeline
Rural Mail Carrier
United State Postal Service
05.2016 - Current
Medical Assistant
Dr. Delacruz
11.2012 - 04.2013
Medical Assistant
Dr. Khana
06.2012 - 11.2012
Front Counter Crew Member
Tim Hortons
08.2011 - 04.2012
Macomb Community College
Associate Of Business Administration from Business
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