JACKLYN TOOTHMAN
Dallas,TX
Summary
Results-driven Senior Event Manager with extensive experience in large-scale event planning, client relations, and revenue optimization within the hospitality industry. Proven ability to execute high-profile events, manage multimillion-dollar budgets, and drive operational excellence. Skilled in vendor negotiations, logistics coordination, and risk management to ensure seamless event execution and exceptional guest experiences. Reliable team player with keen ability to adapt to changing needs and ensure event success. Proven skills in project management, negotiation, and creative problem-solving.
Overview
10
10
years of professional experience
Work History
Senior Event Manager
Hilton Anatole
09.2022 - Current
- Company Overview: (1604 Guestrooms | 600,000 Sq
- Ft Meeting Space)
- Lead event communication and coordination for groups exceeding 800+ cumulative room nights (averaging 1100+RN), managing room blocks, F&B forecasting, and payment structures
- Successfully executed high-profile conferences, including Teleflex, generating $1.3 million in F&B revenue—$600,000 over the contracted minimum
- Develop comprehensive event plans, ensuring budget adherence, timeline management, and optimal resource allocation
- Negotiate vendor contracts and oversee logistics, ensuring client satisfaction and operational efficiency
- (1604 Guestrooms | 600,000 Sq
- Ft Meeting Space)
Event Manager
Hilton Anatole
02.2022 - 09.2022
- Company Overview: (1604 Guestrooms | 600,000 Sq
- Ft Meeting Space)
- Managed moderately complex events from contract agreement to execution, maximizing client satisfaction and revenue growth
- Ensured seamless event execution by prioritizing tasks, delegating responsibilities, and optimizing revenue streams
- Implemented risk management strategies to proactively address potential challenges and maintain event success
- (1604 Guestrooms | 600,000 Sq
- Ft Meeting Space)
Sales & Event Service Manager
Courtyard Dallas Allen
06.2021 - 02.2022
- Company Overview: (256 Guest Rooms | 25,000 Sq
- Ft Meeting Space)
- Acted as primary liaison between clients and hotel departments, ensuring seamless execution of event details and contracts
- Managed F&B minimums, pickup, and attrition policies for events with 0-200 cumulative room nights
- (256 Guest Rooms | 25,000 Sq
- Ft Meeting Space)
Administrative Coordinator
LB&K Inc.
08.2020 - 06.2021
- Oversaw job ticket accuracy, equipment orders, and key project communications for field teams
- Managed accounts payable and receivable, ensuring financial accuracy and timely payments
IMDP - Event Manager, Hilton Worldwide
Hilton Anaheim
10.2019 - 04.2020
- Company Overview: (1572 Guestrooms | 150,000 Sq
- Ft Meeting Space)
- Selected as one of 12 internal Hilton candidates nationwide for an elite 6-month management program
- Successfully planned and executed high-profile events, including Microsoft (generated $85,000+ revenue) and smaller groups ($20,000-$50,000 revenue)
- (1572 Guestrooms | 150,000 Sq
- Ft Meeting Space)
Event Administrative Assistant
Hilton Anaheim
07.2018 - 10.2019
- Supported Senior Event Managers with convention planning, BEO creation, and client inquiries
- Independently managed large affiliate conferences such as PMA Fresh Summit (50 affiliates), Solar Power (47 affiliates), and ASHP (67 affiliates), earning 98% outstanding feedback on post-event surveys
Lobby Ambassador / Guest Service Agent
Hilton Anaheim
05.2015 - 07.2018
- Spearheaded the integration of KIPSU, a digital concierge service, enhancing guest communication
- Managed 500-1200 check-ins/outs daily, resolving guest concerns with professionalism and efficiency
Education
B.S. - Hotel & Restaurant Management
Northern Arizona University
Flagstaff, AZ05.2015
Skills
- Event Management
- Logistics
- Contract Negotiation
- Budgeting
- Client Relations
- Customer Service
- F&B Revenue Optimization
- Risk Management
- Problem-Solving
- DelphiFDC
- OnQ Property Management System
- On-site execution
Timeline
Senior Event Manager
Hilton Anatole
09.2022 - Current
Event Manager
Hilton Anatole
02.2022 - 09.2022
Sales & Event Service Manager
Courtyard Dallas Allen
06.2021 - 02.2022
Administrative Coordinator
LB&K Inc.
08.2020 - 06.2021
IMDP - Event Manager, Hilton Worldwide
Hilton Anaheim
10.2019 - 04.2020
Event Administrative Assistant
Hilton Anaheim
07.2018 - 10.2019
Lobby Ambassador / Guest Service Agent
Hilton Anaheim
05.2015 - 07.2018
B.S. - Hotel & Restaurant Management
Northern Arizona University
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