Jacklyn Villarreal
Baytown
Summary
Dynamic Account Specialist with a proven track record at Quantix, excelling in customer relationship development and account administration. Skilled in Microsoft Office and adept at analyzing client feedback to drive service improvements. Recognized for enhancing client satisfaction and retention through proactive communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Account Specialist
Quantix
08.2023 - Current
- Managed client accounts, ensuring accurate and timely responses to inquiries.
- Assisted in resolving customer issues, enhancing overall satisfaction and retention.
- Coordinated communication between clients and internal teams to streamline service delivery.
- Maintained detailed records of account activities using CRM software for improved tracking.
- Supported onboarding process for new clients, facilitating smooth transitions and engagement.
- Analyzed client feedback to identify trends and recommend service improvements.
- Collaborated with sales team to identify upselling opportunities within existing accounts.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Analyzed financial data and generated accurate, insightful reports for management.
Store Manager
Walgreens
07.2020 - 08.2023
- Supervised daily operations, ensuring optimal customer service and store performance.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented sales strategies that enhanced product visibility and increased revenue.
- Analyzed sales data to identify trends, adjusting merchandising accordingly for maximum impact.
- Developed staff schedules, optimizing labor costs while maintaining service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Shipping and Receiving Clerk
Palmer Logistics
06.2018 - 04.2020
- Processed incoming shipments, ensuring accurate documentation and inventory management.
- Conducted regular inspections of shipping materials for quality assurance.
- Maintained organized storage areas, optimizing space for operational efficiency.
- Operated forklifts and pallet jacks to efficiently move goods within warehouse.
- Collaborated with team members to streamline receiving and shipping processes.
- Implemented inventory tracking systems to enhance accuracy in stock levels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Cashier Assistant
Kroger
06.2016 - 02.2018
- Assisted customers with inquiries and product selections.
- Operated cash register efficiently, processing transactions accurately.
- Oversaw cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operational flow.
- Provided exceptional customer service to enhance shopping experience.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
Education
High School Diploma -
Lee High School
Baytown, TXAssociate of Science - Science
Lee College
Baytown, TXSkills
- Account administration
- Customer relationship development
- Document management
- Microsoft office proficiency
- Account updating
- Documentation skill
Languages
Spanish
Full Professional
Timeline
Account Specialist
Quantix
08.2023 - Current
Store Manager
Walgreens
07.2020 - 08.2023
Shipping and Receiving Clerk
Palmer Logistics
06.2018 - 04.2020
Cashier Assistant
Kroger
06.2016 - 02.2018
High School Diploma -
Lee High School
Associate of Science - Science
Lee College