JACKLYNE NAMITALA
HAVERHILL,MA
Summary
Compassionate Residential Counselor known for productivity and efficient task completion. Possess specialized skills in crisis intervention, behavioral management, and therapeutic communication. Excel in empathy, active listening, and conflict resolution to support clients effectively through challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Care Worker 11
NAFI
Haverhill, MA
08.2023 - Current
- Provided support to clients by helping with daily activities, such as preparing meals and administering medications.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Maintained accurate records of all services provided to clients.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
CNA
INTELYCARE
BOSTON, MA
11.2022 - Current
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Prepared residents for meals and assisted with feeding
- Completed in-service training and attended performance improvement meetings
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and caregivers to support continuum of care
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
ACCS RESIDENTIAL COUNSELLOR
VINFEN CORPORATION
Groveland, MA
12.2022 - 11.2023
- Observed, recorded, and reported resident behavior to facilitate intervention
- Facilitated group activities and workshops to improve socialization skills and foster independence
- Intervened in crises by responding to emergencies and initiating action
- Established trusting relationships with all clients, providing a safe space where they can express themselves freely without judgement
- Maintained accurate records of client progress through the use of electronic health records systems
- Monitored individual progress and documented changes in behaviors, mood, and skills
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Prepared residents for meals and assisted with feeding
- Completed in-service training and attended performance improvement meetings
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and caregivers to support continuum of care
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
CNA
WHITTIER REHABILITATION HOSPITAL
Bradford, MA
08.2022 - 11.2022
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Prepared residents for meals and assisted with feeding
- Completed in-service training and attended performance improvement meetings
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and caregivers to support continuum of care
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
HOME HEALTH AIDE
EVERY STEP HOME CARE INC
, US
01.2020 - 01.2021
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Completed daily shift reports for smooth and informative handovers
- Answered call lights to aid patient comfort
- Prioritized assigned tasks when managing high patient caseload
- Communicated urgent needs to multidisciplinary team of clinical staff
- Recorded vitals to monitor patient condition
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements
- Improved client nutrition with carefully monitoring and preparing of specialized diets
- Helped with medical requirements by organizing medications and setting reminders
- Transported clients to doctors' appointments, personal errands, and shopping
- Met clients' social and emotional needs with caring companionship
- Assisted home-bound individuals maintain dignity with personal hygiene and care needs
DIRECT CARE SUPPORT STAFF
ALL STAFF LLC
, US
09.2021
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Completed daily shift reports for smooth and informative handovers
- Answered call lights to aid patient comfort
- Prioritized assigned tasks when managing high patient caseload
- Communicated urgent needs to multidisciplinary team of clinical staff
- Recorded vitals to monitor patient condition
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements
- Improved client nutrition with carefully monitoring and preparing of specialized diets
- Helped with medical requirements by organizing medications and setting reminders
- Transported clients to doctors' appointments, personal errands, and shopping
- Met clients' social and emotional needs with caring companionship
- Assisted home-bound individuals maintain dignity with personal hygiene and care needs
HOME CARETAKER
AFFORDABLE HOMECARE SOLUTIONS
NATICK, MA
01.2021
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Completed daily shift reports for smooth and informative handovers
- Answered call lights to aid patient comfort
- Prioritized assigned tasks when managing high patient caseload
- Communicated urgent needs to multidisciplinary team of clinical staff
- Recorded vitals to monitor patient condition
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements
- Improved client nutrition with carefully monitoring and preparing of specialized diets
- Helped with medical requirements by organizing medications and setting reminders
- Transported clients to doctors' appointments, personal errands, and shopping
- Met clients' social and emotional needs with caring companionship
- Assisted home-bound individuals maintain dignity with personal hygiene and care needs
Education
COMPLETED COURSEWORK TOWARDS CNA HEALTH CARE MANAGEMENT -
HOMEHEALTH CARE CONNECTION
USCOMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS HUMAN RESOURCE MANAGEMENT -
MAKERERE UNIVERSITY BUSINESS SCHOOL
UGANDACOMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
UGANDA MARTYRS SS NAMUGONGO/ SEETA HIGH SCHOOL
UGANDASkills
- Vital signs
- First aid and CPR
- Electronic charting
- Interdisciplinary communication
- Activity coordination
- Clinical documentation
- Mobility assistance
- Resident Support
- Dialectical Behavioral Therapy
- Crisis Situations
- Resident Satisfaction
- Behavioral Intervention Plans (BIP)
Certification
- CNA
- FIRSTAID/CPR
- MAP
- PABC
References
- Goergianna Maitland, HOMEHEALTH CARE CONNNECTIONS, (978) 601-3043, Teddyngigi@comcast.net
- PATRICK KITYO, EVERYSTEP HOMECARE SOLUTIONS, (339) 970-1246, patrickkityo@yahoo.com
- JOHN JOLOBA, NFI, LEAD ACCS COUNSELLOR, (339) 236-7007, jolobajohn@gmail.com
Timeline
Direct Care Worker 11
NAFI
08.2023 - Current
ACCS RESIDENTIAL COUNSELLOR
VINFEN CORPORATION
12.2022 - 11.2023
CNA
INTELYCARE
11.2022 - Current
CNA
WHITTIER REHABILITATION HOSPITAL
08.2022 - 11.2022
DIRECT CARE SUPPORT STAFF
ALL STAFF LLC
09.2021
HOME CARETAKER
AFFORDABLE HOMECARE SOLUTIONS
01.2021
HOME HEALTH AIDE
EVERY STEP HOME CARE INC
01.2020 - 01.2021
COMPLETED COURSEWORK TOWARDS CNA HEALTH CARE MANAGEMENT -
HOMEHEALTH CARE CONNECTION
COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS HUMAN RESOURCE MANAGEMENT -
MAKERERE UNIVERSITY BUSINESS SCHOOL
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
UGANDA MARTYRS SS NAMUGONGO/ SEETA HIGH SCHOOL
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