JACKLYNE NAMITALA
HUMAN RESOURCES
GROVELAND,MA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
ACCS RESIDENTIAL COUNSELLOR
VINFEN CORPORATION
Groveland, MA
12.2022 - Current
- Observed, recorded, and reported resident behavior to facilitate intervention
- Facilitated group activities and workshops to improve socialization skills and foster independence
- Intervened in crises by responding to emergencies and initiating action
- Established trusting relationships with all clients, providing a safe space where they can express themselves freely without judgement
- Maintained accurate records of client progress through the use of electronic health records systems
- Monitored individual progress and documented changes in behaviors, mood, and skills
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Prepared residents for meals and assisted with feeding
- Completed in-service training and attended performance improvement meetings
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and caregivers to support continuum of care
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Direct Care Worker 11
NAFI
Haverhill, MA
08.2023 - Current
- Provided support to clients by helping with daily activities, such as preparing meals and administering medications.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Maintained accurate records of all services provided to clients.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Organized paperwork related to case notes, assessment forms and discharge summaries.
CNA
INTELYCARE
BOSTON, MA
11.2022 - Current
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Prepared residents for meals and assisted with feeding
- Completed in-service training and attended performance improvement meetings
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and caregivers to support continuum of care
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
DIRECT CARE SUPPORT STAFF
ALL STAFF LLC
, US
09.2021
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Completed daily shift reports for smooth and informative handovers
- Answered call lights to aid patient comfort
- Prioritized assigned tasks when managing high patient caseload
- Communicated urgent needs to multidisciplinary team of clinical staff
- Recorded vitals to monitor patient condition
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements
- Improved client nutrition with carefully monitoring and preparing of specialized diets
- Helped with medical requirements by organizing medications and setting reminders
- Transported clients to doctors' appointments, personal errands, and shopping
- Met clients' social and emotional needs with caring companionship
- Assisted home-bound individuals maintain dignity with personal hygiene and care needs
CNA
WHITTIER REHABILITATION HOSPITAL
Bradford, MA
08.2022 - 11.2022
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Prepared residents for meals and assisted with feeding
- Completed in-service training and attended performance improvement meetings
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Communicated with physicians, nurses and caregivers to support continuum of care
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
HOME CARETAKER
AFFORDABLE HOMECARE SOLUTIONS
NATICK, MA
01.2021
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Completed daily shift reports for smooth and informative handovers
- Answered call lights to aid patient comfort
- Prioritized assigned tasks when managing high patient caseload
- Communicated urgent needs to multidisciplinary team of clinical staff
- Recorded vitals to monitor patient condition
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements
- Improved client nutrition with carefully monitoring and preparing of specialized diets
- Helped with medical requirements by organizing medications and setting reminders
- Transported clients to doctors' appointments, personal errands, and shopping
- Met clients' social and emotional needs with caring companionship
- Assisted home-bound individuals maintain dignity with personal hygiene and care needs
HOME HEALTH AIDE
EVERY STEP HOME CARE INC
, US
01.2020 - 01.2021
- Reviewed patient dietary restrictions, food allergies and preferences to facilitate appropriate diet
- Bonded and worked with patients to encourage exercise and therapeutic activity participation
- Completed daily shift reports for smooth and informative handovers
- Answered call lights to aid patient comfort
- Prioritized assigned tasks when managing high patient caseload
- Communicated urgent needs to multidisciplinary team of clinical staff
- Recorded vitals to monitor patient condition
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical requirements
- Improved client nutrition with carefully monitoring and preparing of specialized diets
- Helped with medical requirements by organizing medications and setting reminders
- Transported clients to doctors' appointments, personal errands, and shopping
- Met clients' social and emotional needs with caring companionship
- Assisted home-bound individuals maintain dignity with personal hygiene and care needs
Human Resources Officer
KIDS CLUB KAMPALA
02.2011 - 08.2015
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Coordinated employee placements and administrative details.
- Coordinated annual open enrollment activities; communicated changes/updates regarding benefit offerings.
Customer Service Representative
MTN Satellite Communications
11.2015 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
MBA - HUMAN RESOURCES
MAKERERE UNIVERSITY BUSINESS SCHOOL
MAKERERE UNIVERSITY BUSINESS SCHOOL 08.2013 - 01.2015
Associate of Arts - HUMAN RESOURCES
MAKERERE UNIVERSITY
KAMPALA UGANDA 08.2007 - 01.2011
COMPLETED COURSEWORK TOWARDS CNA HEALTH CARE MANAGEMENT -
HOMEHEALTH CARE CONNECTION
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
UGANDA MARTYRS SS NAMUGONGO/ SEETA HIGH SCHOOL
Skills
Customer relations
Computer proficiency
Client relations
Professional telephone demeanor
Paperwork processing
Records management
Compliance
Onboarding and orientation
Staff management
Performance appraisal
New employee orientation
Organizational development
De-escalation techniques
Safety management
Progress monitoring
Patient education
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
- Certificate in Trauma-informed care for Non-Clinical staff
- Certificate in multicultural care for the Organization
- Certificate in Ethics and Human Rights
- Certificate crisis prevention and staff safety
- Certificate in Foundations of Psychiatric Rehabilitaion
Contact
GROVELAND, MA 01834
References
FRANCYS HERNENDEZ
NAFI SUPERVISOR
95 OLDFERY RD HAVERHILL, MA
francyshernandez@nafi.com
CELL; 9785361399
SAM WAMBAYO
EXECUTIVE DIRECTOR
KIDS CLUB KAMPALA .UGANDA
sam@kidsclubkampala.org
CELL; +256 701938917
LARRY SINGELAIS
DDS PROGRAM SUPERVISOR
Larry.singelais@mass.gov
CELL; 6034263303
Education
UGANDA,UGANDA,US
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork from home optionCompany Culture401k matchWork-life balanceTimeline
Direct Care Worker 11
NAFI
08.2023 - Current
ACCS RESIDENTIAL COUNSELLOR
VINFEN CORPORATION
12.2022 - Current
CNA
INTELYCARE
11.2022 - Current
CNA
WHITTIER REHABILITATION HOSPITAL
08.2022 - 11.2022
DIRECT CARE SUPPORT STAFF
ALL STAFF LLC
09.2021
HOME CARETAKER
AFFORDABLE HOMECARE SOLUTIONS
01.2021
HOME HEALTH AIDE
EVERY STEP HOME CARE INC
01.2020 - 01.2021
Customer Service Representative
MTN Satellite Communications
11.2015 - 12.2019
MBA - HUMAN RESOURCES
MAKERERE UNIVERSITY BUSINESS SCHOOL
08.2013 - 01.2015
Human Resources Officer
KIDS CLUB KAMPALA
02.2011 - 08.2015
Associate of Arts - HUMAN RESOURCES
MAKERERE UNIVERSITY
08.2007 - 01.2011
COMPLETED COURSEWORK TOWARDS CNA HEALTH CARE MANAGEMENT -
HOMEHEALTH CARE CONNECTION
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
UGANDA MARTYRS SS NAMUGONGO/ SEETA HIGH SCHOOL
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