Jacklynn Jackson
Converse,TX
Summary
Experienced dispatcher proficient in overseeing field operations and resolving issues efficiently. Exhibits exceptional multitasking capabilities and resourcefulness in managing schedules and routes. Strong track record in enhancing team performance and operational efficiency.
Overview
15
15
years of professional experience
Work History
Dispatcher
Alamo Heating and Air
San Antonio, Texas
03.2022 - 08.2025
- Coordinated daily schedules for technicians to optimize service routes.
- Maintained accurate records of customer interactions for future reference.
- Communicated effectively with field staff to ensure timely job completion.
- Managed incoming service requests through phone and digital platforms.
- Utilized dispatch software to track vehicle locations and job statuses.
- Resolved customer inquiries by providing prompt and clear information.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Assisted customers with inquiries and resolved issues effectively.
- Maintained detailed records of customer interactions and transactions.
- Handled escalated complaints with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular follow-up calls with customers after resolving their issues.
Dispatcher
Waste Connections Inc.
Seguin, Texas
06.2016 - 12.2021
- Coordinated daily schedules for technicians to optimize service routes.
- Resolved customer inquiries by providing prompt and clear information.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Participated in team meetings discussing changes in procedures or processes.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Received or prepared work orders.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Handled customer inquiries through phone and email communication.
- Managed high call volumes while maintaining a professional demeanor.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Case worker
Health and Human Services Commission
San Antonio, Texas
05.2010 - 05.2016
- Conducted interviews to gather information for case documentation.
- Maintained accurate records in case management systems.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Handled customer inquiries through phone and email communication.
- Documented customer interactions in call tracking systems for follow-up.
- Collaborated with team members to improve call handling procedures.
- Educated customers about services, enhancing their understanding and satisfaction.
- Managed high call volumes while maintaining a professional demeanor.
- Assisted in training new representatives on company policies and systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Offered resolutions to de-escalate calls and solve customer issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Education
High School Diploma -
Fox Tech H.S.
San Antonio, TX06-2000
Skills
- Dispatch software
- GPS tracking
- Service route optimization
- Customer record management
- Call prioritization
- Communication skills
- Time management
- Attention to detail
- Administrative support
- Decision-making
- Call handling
- Multitasking and organization
- Customer relations
- Schedule coordination
- Conflict resolution
- Schedule management
- Customer service
- Data entry
- Record keeping
- Active listening
- Effective communications
- Work order preparations
Timeline
Dispatcher
Alamo Heating and Air
03.2022 - 08.2025
Dispatcher
Waste Connections Inc.
06.2016 - 12.2021
Case worker
Health and Human Services Commission
05.2010 - 05.2016
High School Diploma -
Fox Tech H.S.