Jacklynne Via
Huntington,WV
Summary
Dedicated professional with expertise in customer service and team collaboration. Proven ability to enhance operational efficiency and ensure safety compliance while managing training and onboarding processes.
Overview
17
17
years of professional experience
Work History
City National Bank
Customer Service Represenative
Huntington, West Virginia
05.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Operations Training Manager
J W Ebert
Charleston, WV
09.2021 - 05.2025
- Developed training materials for new operational procedures and safety protocols.
- Facilitated onboarding sessions for new employees in operational roles.
- Coordinated logistics for training schedules and resource allocation.
- Assisted in evaluating training effectiveness through employee feedback.
- Collaborated with team leaders to identify training needs and gaps.
- Organized workshops to enhance operational skills among staff members.
- Maintained records of training sessions and participant progress reports.
- Supported continuous improvement initiatives by gathering employee insights on processes.
- Assisted in the design and implementation of new operational procedures based on best practices identified through research and analysis.
- Promoted a culture of continuous learning by organizing educational seminars and workshops related to operations topics.
- Identified opportunities for cost savings by analyzing current operational training methods and suggesting alternative approaches.
Store Manager
Aldi
Barboursville, West Virginia
09.2017 - 09.2021
- Managed daily store operations for a leading discount grocery retailer.
- Trained and supervised staff to ensure high-quality customer service.
- Coordinated inventory management and restocking procedures efficiently.
- Implemented merchandising strategies to enhance product visibility and sales.
- Monitored performance metrics to maintain store standards and compliance.
- Resolved customer inquiries and complaints with effective communication skills.
- Conducted staff meetings to promote teamwork and operational updates.
- Ensured adherence to safety protocols and health regulations in the store environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
McDonald's
Beckley , WV
02.2009 - 09.2017
- Trained and supervised staff to ensure high-quality customer service.
- Coordinated inventory management and restocking procedures efficiently.
- Monitored performance metrics to maintain store standards and compliance.
- Resolved customer inquiries and complaints with effective communication skills.
- Conducted staff meetings to promote teamwork and operational updates.
- Ensured adherence to safety protocols and health regulations in the store environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
High School Diploma -
Broadway High School
Broadway, VA05-2006
Skills
- Customer service excellence
- Training development
- Operational efficiency
- Inventory control
- Safety compliance
- Team collaboration
Timeline
City National Bank
Customer Service Represenative
05.2025 - Current
Operations Training Manager
J W Ebert
09.2021 - 05.2025
Store Manager
Aldi
09.2017 - 09.2021
Store Manager
McDonald's
02.2009 - 09.2017
High School Diploma -
Broadway High School