JACKNELY MOREL
Yonkers,NY
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
Whip Media Group
02.2016 - 01.2022
- Manage analysis, reporting, and finance for digital media distribution for TV and Film studios
- Create confluence documentation of TV and Film business processes and standard operating procedures.
- Overseen digital media, streaming usage, remittance, SVOD, RVOD, AVOD, OTT data types
- Identify areas of inefficiency with tools and processes to accelerate onboarding
- Participate in improvement processes to increase overall customer monthly MRR
- Work with development and engineering team using beginner SQL to create transforms and amend upcoming issues
- Training of employees to shift over customer supervisory tasks
- Deliver successful month-end close for our accounting workflow customers by ensuring journal entries balance are correct
- Ensure all Operations deliverables are met with integrity of data and reporting output
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Operations Specialist
Whip Media Group
02.2013 - 02.2016
- Onboarded and provided consistent support to all clients through excelling data management
- Monitored client KPIs to monitor data quality and ensure process effectiveness
- Used FogBugz and JIRA for tracking ticket management
- QA reports for accuracy and anomalies
- Assisted with day to day financial reporting, data analysis, and finance management for significant Film, TV studios, network, cable, and digital distributors
- Worked daily with client Product Master data to normalize reporting across different platforms
- Utilized Excel day to day to analyze and investigate data issues
Administrative Assistant
FLYNN MEYER COMPANY
08.2007 - 01.2013
- Assist Director of operations in the facilitation of business directives for McDonald’s.
- Provide overall administration, developing a collaborative working environment, fundamental to the success of operations
- Utilize various resources for the achievement of goals, including human resources management, information technology, and networking.
Education
Bachelor of Arts - Business Management
Monroe College
Skills
- Staff Management
- Analytical and Critical Thinking
- Excel, Confluence, Jira, Experienced
- Quality Standards
- Key Performance Indicators (KPIs)
- Project Management
- Beginners SQL
- Computer literate
Certification
- Google Data Analytics Professional Certificate
- Advance SQL Bootcamp 2022
- Microsoft Excel Advanced
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Whip Media Group
02.2016 - 01.2022
Senior Operations Specialist
Whip Media Group
02.2013 - 02.2016
Administrative Assistant
FLYNN MEYER COMPANY
08.2007 - 01.2013
Bachelor of Arts - Business Management
Monroe College
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