Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Jackqueline Felix

Hayward,CA

Summary

As an exceptional, collaborative human resources manager with two decades of developing performance management strategies to raise operational efficiency in diverse sectors, including government, private corporations, and non-profit organizations, my proven expertise in finance HR functions encompasses all facets of diversity recruitment, onboarding, payroll and benefits administration, and new-hire training coordination. My critical areas of expertise are diversity recruitment and onboarding. I demonstrate the ability to develop and implement inclusive hiring practices, facilitate outreach initiatives, and manage the onboarding process to ensure a smooth integration of new hires. My payroll and benefits administration skills include handling complex payroll processes and benefits management and ensuring compliance with relevant regulations and policies. I am adept at enhancing communication between employees, management, and stakeholders while driving continuous process improvements for greater efficiency. I have excellent tracking records in organizing, coordinating, and executing HR functions with a keen eye for detail and efficiency. With my professional background in government, I have extensive experience supporting HR functions within government entities, handling sensitive information, and adhering to stringent regulatory requirements. I am particularly proud of my ability to work in an organization where I balance limited resources with the need for effective HR strategies and support, reassuring my audience about my resourcefulness. As an executive assistant, I am skilled at offering high-level administrative support to senior-level staff. I am also an expert in travel management, expense tracking, and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

8
8
years of professional experience

Work History

Executive Assistant to the Director

City of San Leandro Recreation and Parks Department
02.2024 - 09.2024
  • Developed and executed HR strategies aligned with organizational goals, led approximately 50 applications daily to recruit for the management team, managed payroll and onboarding, championed DEI initiatives, oversaw administrative functions, and collaborated with leadership.

ASSISTANT FACILITIES & OPERATIONS MANAGER

Children’s Council
04.2023 - 02.2024
  • Provided administrative support, managed department budget, coordinated projects, maintained records, and ensured compliance with health and safety regulations. Managed email and incoming calls for a management team of Twelve.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Administrative and HR Office Assistant

County of Marin Adult Probation Office
04.2022 - 04.2023
  • Conducted new hire interviews, facilitated intake processes, contributed to policy improvements, organized probationer training, and maintained detailed records.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.

HR Assistant Director

County of Marin Fire Department
01.2022 - 04.2022
  • Managed candidate intake and recruitment workflow, facilitated onboarding, and supported the HR director.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions, and via email.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
  • Maintained office supplies, distributed mail, and processed invoices for payment.

Administrative Assistant, Technical Information Systems DIVISION

County of Alameda Social Services Agency
10.2016 - 01.2022
  • Provided HR and administrative support, collaborated with executives, ensured policy adherence, administered employee benefit programs, and managed contractual changes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Master of Public Administration -

California State University, East Bay
Cal State University East Bay

Bachelor of Arts, Liberal Studies, - Con., Organizational Leadership

California State University, East Bay
Cal State University East Bay
05.2021

Skills

  • HRIS
  • Onboarding
  • Recruitment & Talent Acquisition
  • Program Management
  • Record Management
  • Accounts Payable/Receivables
  • Conflict Resolution
  • Compensation/Payroll & Benefits
  • Documentation & Reporting
  • Training Program Management
  • Customer/Employee Service
  • Process Improvement & Compliance

Affiliations

  • Board Member, Alameda County Recreation & Historical Commission
  • Director of Membership, National Coalition of One Hundred Black Women
  • Board Member, Alpha Kappa Alpha Sorority Incorporated
  • Educational Out-of-State Tour Planner, Oakland Unified School District

Timeline

Executive Assistant to the Director

City of San Leandro Recreation and Parks Department
02.2024 - 09.2024

ASSISTANT FACILITIES & OPERATIONS MANAGER

Children’s Council
04.2023 - 02.2024

Administrative and HR Office Assistant

County of Marin Adult Probation Office
04.2022 - 04.2023

HR Assistant Director

County of Marin Fire Department
01.2022 - 04.2022

Administrative Assistant, Technical Information Systems DIVISION

County of Alameda Social Services Agency
10.2016 - 01.2022

Master of Public Administration -

California State University, East Bay

Bachelor of Arts, Liberal Studies, - Con., Organizational Leadership

California State University, East Bay
Jackqueline Felix