Jackquelyn Virgil
Auburn
Summary
Hardworking and compassionate professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. An expert in conflict resolution and team collaboration, I successfully enhanced customer loyalty and optimized operational efficiency, contributing to significant revenue growth while fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Cashier/ Customer Service
Gas N' Shop
04.2022 - 09.2022
- Welcomed customers and helped determine their needs.
- Kept cash drawer balanced throughout each shift.
- Stocked, tagged and displayed merchandise as required.
- Handled diverse scheduling and increased workload to ensure operational demands were met.
- Fostered lasting connections with customers to drive loyalty.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Senior Assistant Manager
Taco Bell
06.2018 - 03.2022
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Conducted interviews, made hiring decisions, and trained new staff.
- Coordinated staff schedules to ensure adequate coverage during peak times while minimizing overtime expenses.
- Cultivated customer loyalty through exemplary service delivery.
- Minimized waste and implemented revenue enhancement strategies to meet sales and profit goals.
- Stayed calm while addressing unhappy customers.
- Created and maintained safe and secure work environments for employees.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored newer colleagues to elevate their abilities, supporting team development.
Shift Lead Manager
Taco Bell
01.2015 - 06.2018
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
High School Diploma -
Placer High
Auburn, CA06.2011
Certificate - Child Education And Development
Regional Occupational Program
Auburn, CA05.2011
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skill
- Team collaboration
- Conflict resolution
- Clear communication
- Decision-making
- Relationship building
Timeline
Cashier/ Customer Service
Gas N' Shop
04.2022 - 09.2022
Senior Assistant Manager
Taco Bell
06.2018 - 03.2022
Shift Lead Manager
Taco Bell
01.2015 - 06.2018
High School Diploma -
Placer High
Certificate - Child Education And Development
Regional Occupational Program
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