Summary
Overview
Work History
Education
Skills
COURSES
Timeline
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JACKQUIANNA CHATTERFIELD

Las Vegas,NV

Summary

Dedicated and enthusiastic team player with a positive and outgoing personality. Committed to ensuring customer satisfaction and driving company success. Skilled in optimizing processes for efficiency and quality. A dynamic and articulate individual with a strong focus on building relationships, fostering partnerships, and driving business growth with over 5 years of experience in enhancing customer satisfaction and team performance through strategic problem-solving and effective communication. Proficient in CRM software and data analysis, driving service improvements and efficiency gains. Committed to fostering a collaborative environment and advancing service quality through innovative strategies and detailed process management. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

10
10
years of professional experience

Work History

Medical Assistant

Centerwell Senior Primary Care
02.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

CALL CENTER REPRESENTATIVE

DailyPay
06.2020 - 03.2023
  • Assisted customers with account inquiries, enhancing satisfaction and retention.
  • Resolved complex issues, achieving high first-call resolution rates.
  • Utilized CRM software to manage customer interactions, improving efficiency.
  • Collaborated with team to streamline processes, reducing call handling time.
  • Analyzed call data to identify trends, contributing to service improvements.
  • Fostered a supportive team environment, leading to improved knowledge sharing and a cohesive approach to resolving customer inquiries.
  • Implemented a new call tracking system, enabling better data analysis and contributing to more informed decision-making.
  • Analyzed customer feedback trends, identifying key areas for service enhancement and driving measurable improvements.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

TTEC
03.2019 - 05.2022
  • Shared best practices, boosting team efficiency and collaboration.
  • Analyzed call metrics, driving notable service quality improvements.
  • Educated customers on products, enhancing upsell opportunities.
  • Maintained accurate records, ensuring compliance and reporting precision.
  • Mentored peers, fostering a collaborative and high-performing team culture.
  • Introduced a streamlined ticketing system for tracking customer inquiries, reducing response times and increasing customer retention rates.

WALMART ASSOCIATE

Walmart
07.2017 - 12.2018
  • Assisted customers with product inquiries, enhancing satisfaction and boosting sales.
  • Managed inventory levels, ensuring optimal stock availability and reducing shortages.
  • Collaborated with team to streamline checkout process, improving efficiency.
  • Resolved customer complaints swiftly, maintaining positive store reputation.
  • Trained new associates, fostering a supportive and knowledgeable team environment.
  • Assisted in maintaining inventory accuracy, leading to measurable improvements in stock levels and reduced shrinkage.
  • Monitored sales trends to provide actionable insights, driving strategic adjustments in product placement and promotions.

CUSTOMER SERVICE REPRESENTATIVE

C3/CustomerContactChannels
05.2015 - 05.2016
  • Reduced response times by managing high call volumes effectively.
  • Maintained detailed records of customer interactions, ensuring compliance with company policies while facilitating accurate reporting.
  • Demonstrated a passion for customer service, contributing to a supportive team environment and enhancing overall morale.
  • Streamlined call handling processes to manage high volumes effectively, resulting in significantly reduced response times and improved customer satisfaction.
  • Coordinated with team members to share best practices, enhancing overall service quality and fostering a supportive work environment.
  • Analyzed customer feedback to identify service gaps, implementing targeted improvements that led to measurable enhancements in client retention.
  • Developed a tracking system for customer inquiries, improving efficiency in follow-ups and leading to noticeable gains in issue resolution rates.

Education

GED -

Pal Center Academy
San Bernardino, CA
06-2013

No Degree - Medical Assistant

UEI College
Las Vegas, NV
06-2023

Skills

  • Customer Service (Expert)
  • Communication (Expert)
  • Problem Solving (Expert)
  • Sales (Expert)
  • Cash Handling (Experienced)
  • Data Entry (Expert)
  • Microsoft Word (Experienced)
  • Microsoft Excel (Experienced)
  • CRM (Experienced)
  • Technical Troubleshooting (Experienced)
  • Account Management (Expert)
  • Team Leadership (Expert)
  • HIPAA Compliance (Expert)
  • Patient scheduling
  • HIPAA compliance
  • Customer service

  • Vital sign monitoring
  • EMR / EHR
  • Direct patient care
  • Clinical documentation
  • Data entry
  • Phlebotomy
  • Electronic medical records
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Customer communications
  • Call control
  • Answering questions
  • Complaint resolution
  • Appointment scheduling

COURSES

  • MEDICAL CODING AND BILLING
  • University of Phoenix
  • Jun 2025 - Nov 2025

Timeline

Medical Assistant

Centerwell Senior Primary Care
02.2024 - Current

CALL CENTER REPRESENTATIVE

DailyPay
06.2020 - 03.2023

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

TTEC
03.2019 - 05.2022

WALMART ASSOCIATE

Walmart
07.2017 - 12.2018

CUSTOMER SERVICE REPRESENTATIVE

C3/CustomerContactChannels
05.2015 - 05.2016

GED -

Pal Center Academy

No Degree - Medical Assistant

UEI College
JACKQUIANNA CHATTERFIELD