Summary
Overview
Work History
Education
Skills
ACTIVITIES
Certification
Timeline
Generic
Jackquline Mair

Jackquline Mair

Fall Branch

Summary

Professional with strong background in customer relations and problem-solving. Focused on team collaboration and achieving high-quality results. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Family Caregiver

Friends & Family
04.2022 - 08.2025
  • Maintained accurate documentation of care provided, ensuring compliance with regulatory standards.
  • Facilitated household management to promote a supportive and healthy atmosphere.
  • Adapted effectively to evolving patient conditions to ensure seamless care delivery.

Manager

Circle K
09.2017 - 07.2018
  • Enhanced team performance through effective scheduling and resource allocation.
  • Analyzed sales data to identify trends, informing strategic decisions for product placement.
  • Fostered a positive work environment, encouraging teamwork and open communication among staff.

Reservations Specialist

U Haul Remote
11.2016 - 07.2017
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
  • Created a new customer database by entering customer information into a database.

Armed Security Officer

Regent Security
09.2010 - 06.2013
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.

Education

Degree - Criminal Justice

Aiken Technical College
Aiken, South Carolina
01.2013

High School Diploma -

Santa Fe High School
Alachua
05-1994

Skills

  • Problem solving
  • Flexibility
  • Communication
  • Organization
  • Critical thinking
  • Collaboration
  • Customer focus
  • Call center experience
  • Building rapport
  • Live chat support
  • Team leadership
  • Time management
  • Decision-making
  • Customer service
  • Customer relations
  • Problem-solving
  • Multitasking and organization

ACTIVITIES

Expertly de-escalated challenging customer interactions through active listening, empathetic communication, and swift problem-solving, successfully resolving [mention a statistic, e.g., over 95% of escalated calls] and retaining valuable clientele. Cultivated strong customer rapport and loyalty by proactively engaging with clients, understanding their unique needs, and providing personalized solutions, leading to [mention a positive outcome, e.g., repeat business and positive online reviews].

Certification

  • Walmart USA Associate Merchant Completion Certificate
  • Walmart USA Area Manager Completion Certificate
  • Certified Datacom Service Desk
  • Electronic Arts Product Management Completion Certificate
  • Red Bull Off-Premise Sales Completion Certificate
  • Pearson Marketing Explorer Completion Certificate
  • Forage Academy Customer Service Completion Certificate
  • BNY Client Service Completion Certificate

Timeline

Family Caregiver

Friends & Family
04.2022 - 08.2025

Manager

Circle K
09.2017 - 07.2018

Reservations Specialist

U Haul Remote
11.2016 - 07.2017

Armed Security Officer

Regent Security
09.2010 - 06.2013

Degree - Criminal Justice

Aiken Technical College

High School Diploma -

Santa Fe High School

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