Jackquline Thomas
Memphis,TN
Summary
Dedicated school bus driver with a proven track record at Durham School Bus Services, ensuring student safety through effective communication and adherence to safety protocols. Skilled in vehicle inspections and behavior management, I foster positive relationships with students and parents, promoting a respectful environment while maintaining punctuality and compliance with DOT regulations.
Overview
11
11
years of professional experience
Work History
School Bus Driver
Durham School Bus Services
Memphis, TN
08.2023 - Current
- Managed routine maintenance checks, reporting mechanical issues promptly for resolution.
- Trained new drivers on company policies, safety procedures, and route navigation techniques.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
School Bus Driver
First Student Bus Company
Memphis, TN
08.2019 - 05.2023
- Ensured student safety during daily transportation routes through adherence to safety protocols.
- Conducted pre-trip inspections to maintain vehicle compliance and operational readiness.
- Assisted students with boarding and disembarking, providing support for special needs passengers.
- Communicated effectively with parents and school staff regarding transportation schedules and concerns.
- Implemented efficient route strategies to optimize travel time while ensuring timely arrivals at destinations.
- Monitored student behavior during transit, promoting a respectful and safe environment onboard the bus.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
Relief Dispatcher
Memphis Area Transit Authority
Memphis, TN
06.2015 - 04.2019
- Coordinated daily transit schedules to optimize route efficiency and service reliability.
- Monitored real-time vehicle locations using GPS technology to ensure timely pickups and drop-offs.
- Communicated effectively with drivers and passengers to resolve issues and enhance customer satisfaction.
- Implemented safety protocols during emergency situations, ensuring passenger security and operational continuity.
- Analyzed route performance data to identify areas for improvement in service delivery and resource allocation.
- Trained new dispatch staff on operational procedures and software systems for seamless integration into the team.
- Collaborated with maintenance teams to schedule vehicle repairs, minimizing downtime and maintaining fleet readiness.
- Developed contingency plans for service disruptions, enhancing overall operational resilience during unforeseen events.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Memphis, TN04.2015
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Behavior management
- Incident reporting
- Commercial driving
- Special needs assistance
- Emergency procedures
- Passenger management
- Safety equipment usage
- Punctuality
- Drug and alcohol testing
- Vehicle inspections
- Defensive driving
- DOT regulations
- Weather condition driving
- Transporting students
Timeline
School Bus Driver
Durham School Bus Services
08.2023 - Current
School Bus Driver
First Student Bus Company
08.2019 - 05.2023
Relief Dispatcher
Memphis Area Transit Authority
06.2015 - 04.2019
Associate of Science - Business Administration And Management
University of Phoenix