Jacksel Castro
842 South St Apt #1,Roslindale,MA
Summary
Dedicated Assistant Manager with 3 years in the retail industry and two years of experience in management. Strong analytical thinking, administrative and communication skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SHP MANAGEMENT
08.2022 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conduct over 183+ annual recertification's | Interim
- Resolved residents complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Recommends and carries through the eviction process when necessary and approved by the main office
- Collects and records rent and follow-up on delinquencies
- Assists in drawing up specifications and putting bids out to contractors on recommended work as needed and approved by main office
- Preparation and completion of records and files and any other reports required for the property by the main office and/or state agency
- Coordination of tenant move-ins and move-outs in a timely manner
- Performs annual unit inspections or more frequent inspections as required, and assists state agency or any other 3rd party with required inspections
- Handles tenant complaints and following up in a timely manner
- Responsible for all clerical duties associated with this position.
Property Assistant
SHP MANAGEMENT
02.2022 - 08.2022
- Maintained open communication channels with tenants, addressing concerns or inquiries in a timely manner.
- Conducted regular site visits to assess property conditions, identifying areas requiring attention or improvement efforts.
- Coordinated with vendors to schedule routine maintenance tasks, preserving the condition of the property and minimizing repair costs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Conducted regular inspections of both interior and exterior of properties for damage.
Cleaner/Janitorial
SHP MANAGEMENT
03.2020 - 02.2022
Porter/Maintenance
Planned Companies
04.2019 - 09.2019
- Common areas, removal trash
Cleaner/Janitor
Superior Contracting Services
03.2018 - 04.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
No Degree - Certified Occupancy Specialist
National Center For Housing Management
Bachelor's degree -
Colegio tirso de molina
08.2015
Skills
- Fair Housing regulations
- Payroll
- Office Management
- Team player
- Multi Tasking
- HOTMA
- Bilingual (fluent in Spanish)
- RealPage(Onesite)
- Excellent communication skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
SHP MANAGEMENT
08.2022 - Current
Property Assistant
SHP MANAGEMENT
02.2022 - 08.2022
Cleaner/Janitorial
SHP MANAGEMENT
03.2020 - 02.2022
Porter/Maintenance
Planned Companies
04.2019 - 09.2019
Cleaner/Janitor
Superior Contracting Services
03.2018 - 04.2019
No Degree - Certified Occupancy Specialist
National Center For Housing Management
Bachelor's degree -
Colegio tirso de molina
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