Makisha Jackson

Responsible for handling overpayments or reimbursement from other parties who may be liable for payment of claims and ensuring assigned work is complete and within guidelines by specific deadlines. This level handles more routine issues.

Essential duties include, but are not limited to:

· Determining and calculating the amount of overpayments

· Issuing refund request letters, notice letters, or med lists

· Processing voluntary refunds

· Adjusting claims based on refunds received

· Performing other duties as assigned( across multiple teams)

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Took on additional job duties during unexpected backlog, resulting in meeting project target date.
• Participated in cross-functional team-building activities.

• Assisted residents with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Assisted residents with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Supervised and directed residents movement during various activities on and off campus.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in residents' health status to case manager.
• Encouraged residents to participate in safe physical activity to help boost mood and improve overall wellness.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Redirecting Behavioral Demands
• Established positive working relationships and maintained boundaries with resident offenders.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Restrained residents when disturbances required physical intervention.
• Medication Administration
• CPR/ OSHA Training