Rylie Jackson

• Processes vendor invoices and business expenses into QuickBooks Online for accurate financial records reporting.
• Reconciles vendor statements, investigates, and reports discrepancies.
• Collaborates with executive staff in identifying areas where operational efficiencies can be improved.
• Demonstrates exemplary customer service when greeting visitors, answering inquiries, and directing phone calls to the appropriate executive staff member.
• Independently provides executive administrative support by managing email inboxes and calendars, copying and scanning documents, and managing office supplies inventory.
• Handles the distribution and receiving of incoming mail, purchase order shipments, metering and shipment of outgoing mail, and bank depositing of checks.
• Dispatches field technicians to service and emergency calls, and provides monitoring communication to customers and entrapped passengers.
• Classifies all services rendered for billing, then submits to accounts receivable for review.
• Promoted in three months to "Accounts Payable Clerk" with dual responsibilities from previous held position as a "Field Operations Coordinator."

• Independently processes over $3,380,000 annually in employee component payroll, utilizing the 10-key payroll method.
• Performs reconciliation of receipts and presents sound judgment before approving submitted documents for payout.
• Identifies internal and external payroll concerns, and recommends cost-effective solutions.
• Creates and oversees multiple filing systems of employee personnel records, new employee documents, department calendars, and contact lists.
• Schedules the delivery and pickup of products, equipment maintenance, and routes delivery drivers in a timely manner.
• Resolves technological issues that arise with office equipment and handheld work devices.
• Selected to work in an unsupervised environment, and without other support staff on-site.

• Submitted logs and reports to executive staff, highlighting routine activities, suspicious circumstances, and critical incidents.

• Delivered a positive customer service experience to visitors and inmates through daily interaction.

• Performed security checks by conducting foot patrols around premises and within housing units.
• Administered first aid for medical emergencies, and notified appropriate authority.

• Inspected inmate mail and packages for daily disbursement.

• Transported inmates to and from work in support of positive rehabilitation back into workforce.

• Recorded, typed, edited, and distributed meeting minutes for programs and meetings on a weekly basis.
• Overseen the organization's website ensuring present information is displayed and made necessary changes as needed.
• Prepared the Human Resource Management Division (HRMD) monthly report to Central Office of staffing statistics, accountability for LMR reports, and departmental updates.
• Edited and published yearly supplements before final distribution to staff.
• Tracked and routed daily mail, weekly class schedules and events, weekly slides, monthly calendars, annual training forecasts, and annual CEO memorandums.
• Received incoming calls for the Director and Deputy Director.
• Managed the Director's and Deputy Director's calendars.
• Scheduled classroom and conference room space.
• Arranged video teleconference (VTC) requests.
• Processed outgoing correspondence to regional offices and institutions for training cancellations, honor letters, letters of concern, no-shows, and back-to-back memorandums.
• Maintained and organized program binders for Affirmative Employment Program Managers.
• Assisted personnel with creating labels for shipment.
• Ordered office supplies as a government purchase card holder.
• Elected twice to serve as the Secretary of the Employee's Club, a Committee Member for Correctional Workers' Week, and a NCIC Terminal Operator to conduct background checks.

• Scheduled weekly social visits and legal attorney visits in collaboration with local sheriff departments.
• Conducted background checks with national, state, and county court databases as part of processing visitor applications and special visit requests.
• Hired offenders in visiting area and processed monthly payroll for employed offenders.
• Answered offender inquiries by addressing pay issues, housing issues and personnel actions.
• Prepared transportation authorization forms for the Shift Commander of offenders processing out for medical day trips, history, community, or parole.
• Supervised offender movement within the facility for the safety of the public and all personnel.
• Acted as a first responder on multiple occasions regarding medical emergencies from seizures to suicide attempts.
• Conducted de-escalation techniques, verbal commands, physical and mechanical restraints to address unruly offenders.
• Sorted and distributed offender mail, weekly canteen orders, and supplies.
• Selected by Shift Commander as only Correctional Officer trained to work every post for showing initiative and leadership.

• Answered phone calls by providing general office information, resolving inquiries, and referring calls to appropriate parties.
• Checked in visitors for authorized entry by verifying appointments and credentials.
• Managed incoming and outgoing mail, summons, and classified documents according to Federal regulations, policies and procedures.
• Maintained routing of discovery materials until proper pick-up from attorney.
• Scheduled conference rooms and video teleconference calls daily for attorneys and visitors when requested.
• Frequently updated District's phone list, division lists, and conference room calendar.
• Submitted all building requests accordingly, and monitored the completion of requests.
• Organized domestic travel arrangements including the booking of airfare, hotels, and rental cars.
• Created travel authorizations and processed travel vouchers for review by the Budgeting Department.

• Processed current, past, pending, and withdrawing employee documents.
• Prepared new recruitment packets and handbooks for orientation.
• Prepared, processed, and tracked official memorandums, personnel requests, personnel actions, and personnel files.
• Generated Common Access Cards (CAC) for military personnel.
• Trained new incoming personnel and replacement personnel on operations.
• Assisted executive staff in reviewing personnel promotion documents.
• Scheduled monthly physical training tests and weapons ranges.
• Prepared and presented weekly presentations to executive staff of all training operations.
• Enrolled personnel in mandatory, requested, and specialty schools.
• Assigned personnel to instruct mandatory classes to the Company.
• Acted as point of contact for on-call key control for the Company.
• Provided vital support as a team member in processing over 17,000 casualty reports of U.S. service members, civilians and contractors reported as ill, injured, or deceased under the USARCENT Command.
• Recognized for work ethic and attention to detail by executive staff and was selected as the only Soldier dually tasked to process casualty reports and provide casualty statistics to the Pentagon.